Agen\u021bia Na\u021bional\u0103 de Administrare Fiscal\u0103 (ANAF) introduce un nou instrument de evaluare a calit\u0103\u021bii serviciilor oferite contribuabililor, prin intermediul unui chestionar accesibil prin cod QR afi\u015fat \u00een unit\u0103\u021bile fiscale.<\/p>\n
Prin aceast\u0103 ini\u021biativ\u0103, ANAF pune accent pe experien\u021ba direct\u0103 a contribuabililor \u00een rela\u021bia cu unitatea fiscal\u0103 la care se adreseaz\u0103, pentru identificarea aspectelor care func\u021bioneaz\u0103 eficient \u0219i a celor care necesit\u0103 \u00eembun\u0103t\u0103\u021biri.<\/strong><\/p>\n Chestionarul accesibil prin scanarea codului QR vizeaz\u0103 exclusiv experien\u021ba contribuabilului \u00een cadrul interac\u021biunii cu unitatea fiscal\u0103 din jude\u021bul sau localitatea \u00een care a beneficiat de servicii, \u0219i nu o evaluare general\u0103 a activit\u0103\u021bii ANAF la nivel na\u021bional.<\/p>\n Astfel, fiecare evaluare este asociat\u0103 unit\u0103\u021bii fiscale \u00een care a avut loc interac\u021biunea, ceea ce permite identificarea punctual\u0103 a problemelor \u0219i a aspectelor care necesit\u0103 \u00eembun\u0103t\u0103\u021biri la nivel local.<\/strong><\/p>\n Ce evalueaz\u0103 contribuabilii?<\/strong><\/p>\n Prin intermediul chestionarului vor fi colectate informa\u021bii referitoare la experien\u021ba concret\u0103 a contribuabililor \u00een rela\u021bia cu unitatea fiscal\u0103, fiind urm\u0103rite, \u00een principal, timpul de a\u0219teptare, amabilitatea \u0219i profesionalismul personalului, claritatea informa\u021biilor \u0219i explica\u021biilor oferite, stadiul solu\u021bion\u0103rii solicit\u0103rii, precum \u0219i eventualele dificult\u0103\u021bi \u00eent\u00e2mpinate.<\/strong><\/p>\n De asemenea, evaluarea urm\u0103re\u0219te identificarea situa\u021biilor \u00een care contribuabilii au fost nevoi\u021bi s\u0103 revin\u0103 de mai multe ori pentru aceea\u0219i solicitare \u0219i a motivelor care au determinat aceste interac\u021biuni repetate.<\/p>\n Contribuabilii \u00ee\u0219i exprim\u0103 gradul general de satisfac\u021bie fa\u021b\u0103 de serviciile primite \u00een unitatea fiscal\u0103 respectiv\u0103 \u0219i au posibilitatea de a transmite propuneri privind aspectele care ar trebui \u00eembun\u0103t\u0103\u021bite cu prioritate.<\/p>\n Chestionarul este anonim, se completeaz\u0103 \u00een aproximativ dou\u0103 minute, iar r\u0103spunsurile nu influen\u021beaz\u0103 solu\u021bionarea solicit\u0103rilor adresate administra\u021biei fiscale.<\/strong><\/p>\n Accesarea chestionarului se realizeaz\u0103 prin scanarea codului QR disponibil \u00een unitatea fiscal\u0103 \u00eencep\u00e2nd cu s\u0103pt\u0103m\u00e2na viitoare, evaluarea fiind raportat\u0103 la interac\u021biunea concret\u0103 a contribuabilului cu personalul \u0219i serviciile unit\u0103\u021bii respective.<\/p>\n Rezultatele vor permite ANAF s\u0103 analizeze distinct experien\u021ba contribuabililor la nivelul fiec\u0103rei unit\u0103\u021bi fiscale<\/strong>, s\u0103 identifice dificult\u0103\u021bile semnalate \u0219i s\u0103 stabileasc\u0103 m\u0103suri de \u00eembun\u0103t\u0103\u021bire adaptate situa\u021biilor constatate.<\/p>\n Astfel, feedbackul primit nu reprezint\u0103 o apreciere general\u0103 asupra institu\u021biei, ci un instrument de evaluare a calit\u0103\u021bii serviciilor oferite efectiv contribuabililor la nivel local.<\/p>\n Obiectivul ANAF este ca fiecare unitate fiscal\u0103 s\u0103 ofere servicii mai eficiente, informa\u021bii clare \u0219i o interac\u021biune bazat\u0103 pe profesionalism, respect \u0219i orientare c\u0103tre contribuabil.<\/p>\n Prin introducerea acestui mecanism, ANAF urm\u0103re\u0219te transformarea evalu\u0103rilor primite \u00een m\u0103suri concrete pentru reducerea timpilor de a\u0219teptare, simplificarea interac\u021biunilor \u0219i \u00eembun\u0103t\u0103\u021birea calit\u0103\u021bii serviciilor \u00een unit\u0103\u021bile fiscale.<\/p>\n ANAF \u00eencurajeaz\u0103 contribuabilii s\u0103 evalueze experien\u021ba avut\u0103 la unitatea fiscal\u0103 la care s-au adresat, astfel \u00eenc\u00e2t m\u0103surile de \u00eembun\u0103t\u0103\u021bire s\u0103 r\u0103spund\u0103 nevoilor reale identificate la nivel local.<\/p>\n Fiecare evaluare va sus\u021bine \u00eembun\u0103t\u0103\u021birea serviciilor oferite de unitatea fiscal\u0103 \u00een care contribuabilul a avut interac\u021biunea.<\/p>\n<\/div>\n [analyse_source url=”https:\/\/livetimisoara.ro\/2026\/11\/03\/anaf-introduce-posibilitatea-ca-cetatenii-sa-evalueze-serviciile-primite-in-unitatile-fiscale\/”]<\/p>\n","protected":false},"excerpt":{"rendered":" [analyse_image type=”featured” src=”https:\/\/livetimisoara.ro\/wp-content\/uploads\/2024\/11\/anaf-finante-Timis.jpg”] Agen\u021bia Na\u021bional\u0103 de Administrare Fiscal\u0103 (ANAF) introduce un nou instrument de evaluare a calit\u0103\u021bii serviciilor oferite contribuabililor, prin intermediul unui chestionar accesibil prin cod QR afi\u015fat \u00een unit\u0103\u021bile fiscale. Prin aceast\u0103 ini\u021biativ\u0103, ANAF pune accent pe experien\u021ba direct\u0103 a contribuabililor \u00een rela\u021bia cu unitatea fiscal\u0103 la care se adreseaz\u0103, pentru identificarea aspectelor […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[89],"tags":[226,194],"class_list":["post-2235019","post","type-post","status-publish","format-standard","hentry","category-romania","tag-crawlmanager","tag-livetimisoara-ro"],"_links":{"self":[{"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/posts\/2235019","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2235019"}],"version-history":[{"count":0,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/posts\/2235019\/revisions"}],"wp:attachment":[{"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2235019"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2235019"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2235019"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}