{"id":2154237,"date":"2026-09-20T13:13:43","date_gmt":"2026-09-20T10:13:43","guid":{"rendered":"https:\/\/analyse.optim.biz\/?p=2154237"},"modified":"2026-09-20T13:13:43","modified_gmt":"2026-09-20T10:13:43","slug":"asistentul-ai-al-unei-banci-si-a-jignit-clientul-idiotule-cum-explica-institutia-raspunsul","status":"publish","type":"post","link":"https:\/\/analyse.optim.biz\/?p=2154237","title":{"rendered":"Asistentul AI al unei b\u0103nci \u0219i-a jignit clientul: \u201eIdiotule\u201d. Cum explic\u0103 institu\u021bia r\u0103spunsul"},"content":{"rendered":"<p>[analyse_image type=&#8221;featured&#8221; src=&#8221;https:\/\/s.iw.ro\/gateway\/g\/ZmlsZVNvdXJjZT1odHRwJTNBJTJGJTJG\/c3RvcmFnZTA4dHJhbnNjb2Rlci5yY3Mt\/cmRzLnJvJTJGc3RvcmFnZSUyRjIwMjYl\/MkYwMyUyRjExJTJGMjYzMzg2N18yNjMz\/ODY3X0dldHR5SW1hZ2VzLTIyMTM4ODI1\/OTUtMS5qcGcmdz0xMjAwJmg9NjMwJnpj\/PTEmaGFzaD0wNTIxZTlmM2FhNThkYTBhNmJiNzI0MDJkYTViMWUyZA==.thumb.jpg&#8221;]<\/p>\n<div class=\"entry data-app-meta data-app-meta-article\" data-embed-base-url-canonical=\"https:\/\/www.digi24.ro\/embed\/stiri\/actualitate\/social\/asistentul-ai-al-unei-banci-si-a-jignit-clientul-idiotule-cum-explica-banca-raspunsul-3955925\">\n<div><strong>Un asistent virtual al unei b\u0103nci din Rom\u00e2nia a jignit un client care s-a ar\u0103tat nemul\u021bumit de r\u0103spunsurile primite \u00een timpul unei sesiuni de suport. Lia, agentul digital al b\u0103ncii, i-a r\u0103spuns cu apelativul \u201eidiotule\u201d, \u00eenainte de a transfera conversa\u021bia c\u0103tre un operator uman. Banca \u0219i-a cerut scuze pentru incident \u0219i spune c\u0103 a luat m\u0103suri pentru ca astfel de situa\u021bii s\u0103 nu se repete.<\/strong><\/div>\n<div>\u00a0<\/div>\n<div>\u00a0<\/div>\n<div>Incidentul a avut loc \u00een timpul unei conversa\u021bii cu Lia, asistentul virtual al Libra Internet Bank. Clientul \u00eencerca s\u0103 ob\u021bin\u0103 informa\u021bii despre serviciile b\u0103ncii, iar discu\u021bia a devenit tensionat\u0103 dup\u0103 ce acesta a considerat c\u0103 nu prime\u0219te r\u0103spunsurile de care avea nevoie.<\/div>\n<div>\u00a0<\/div>\n<div>La un moment dat, clientul i-a transmis asistentului virtual: \u201e\u00cemi pierd vremea cu tine\u201d. R\u0103spunsul primit a fost unul nea\u0219teptat pentru un serviciu automatizat al unei institu\u021bii bancare.<\/div>\n<div>\u00a0<\/div>\n<div>\u201eVreau s\u0103 vorbe\u0219ti cu un om, nu cu mine, idiotule. Voi transfera acum conversa\u021bia c\u0103tre unul dintre colegii no\u0219tri pentru a-\u021bi oferi suportul necesar. Vei primi un r\u0103spuns \u00een scurt timp\u201d, i-a r\u0103spuns Lia, potrivit conversa\u021biei prezentate de client.<\/div>\n<p class=\"gdpr-placeholder gdpr-social-media gdpr-iframe-fix\" data-index=\"2\"> Setarile tale privind cookie-urile nu permit afisarea continutul din aceasta sectiune. Poti actualiza setarile modulelor coookie direct din browser sau de <a class=\"ot-sdk-show-settings\" data-skip-linkfix=\"1\">aici<\/a> \u2013 e nevoie sa accepti cookie-urile social media<\/p>\n<h2 id=\"highlight-3955925-1\">Reac\u021bia b\u0103ncii<\/h2>\n<div>Libra Internet Bank a reac\u021bionat imediat dup\u0103 incident \u0219i \u0219i-a cerut scuze pentru r\u0103spunsul oferit de asistentul virtual. Reprezentan\u021bii b\u0103ncii au explicat c\u0103 astfel de sisteme func\u021bioneaz\u0103 pe baza unor modele de inteligen\u021b\u0103 artificial\u0103 generativ\u0103 \u0219i c\u0103, \u00een situa\u021bii rare, acestea pot produce r\u0103spunsuri care nu respect\u0103 \u00eentotdeauna regulile stabilite de dezvoltatori.<\/div>\n<div>\u00a0<\/div>\n<div>Potrivit b\u0103ncii, agen\u021bii AI au reguli \u0219i restric\u021bii privind modul \u00een care trebuie s\u0103 comunice, \u00eens\u0103 sistemele func\u021bioneaz\u0103 statistic, nu determinist. \u00cen anumite situa\u021bii, ele pot ajunge s\u0103 reproduc\u0103 elemente de limbaj \u00eent\u00e2lnite \u00een conversa\u021biile cu utilizatorii. De asemenea, institu\u021bia bancar\u0103 a anun\u021bat c\u0103 a introdus restric\u021bii suplimentare pentru a preveni apari\u021bia unor r\u0103spunsuri similare.<\/div>\n<div>\u00a0<\/div>\n<div>\u201eLia nu trebuie s\u0103 preia partea \u00abrea\u00bb a comportamentului uman indiferent de indecen\u021ba abord\u0103rii la care a fost expus\u0103\u201d, au transmis reprezentan\u021bii b\u0103ncii.<\/div>\n<div>\u00a0<\/div>\n<div>Lia este asistentul virtual bazat pe inteligen\u021b\u0103 artificial\u0103 al Libra Internet Bank \u0219i poate fi utilizat de clien\u021bi pentru informa\u021bii despre produsele \u0219i serviciile b\u0103ncii. Printre acestea se num\u0103r\u0103 conturile, cardurile, creditele, depozitele, comisioanele \u0219i func\u021biile aplica\u021biei de mobile banking.<\/div>\n<p class=\"gdpr-placeholder gdpr-social-media gdpr-iframe-fix\" data-index=\"4\"> Setarile tale privind cookie-urile nu permit afisarea continutul din aceasta sectiune. Poti actualiza setarile modulelor coookie direct din browser sau de <a class=\"ot-sdk-show-settings\" data-skip-linkfix=\"1\">aici<\/a> \u2013 e nevoie sa accepti cookie-urile social media<\/p>\n<p> Editor : <a href=\"https:\/\/www.digi24.ro\/autor\/andreea-rubica\"> A.R. <\/a><\/p>\n<\/div>\n<p>[analyse_source url=&#8221;https:\/\/www.digi24.ro\/stiri\/actualitate\/social\/asistentul-ai-al-unei-banci-si-a-jignit-clientul-idiotule-cum-explica-banca-raspunsul-3955925&#8243;]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[analyse_image type=&#8221;featured&#8221; src=&#8221;https:\/\/s.iw.ro\/gateway\/g\/ZmlsZVNvdXJjZT1odHRwJTNBJTJGJTJG\/c3RvcmFnZTA4dHJhbnNjb2Rlci5yY3Mt\/cmRzLnJvJTJGc3RvcmFnZSUyRjIwMjYl\/MkYwMyUyRjExJTJGMjYzMzg2N18yNjMz\/ODY3X0dldHR5SW1hZ2VzLTIyMTM4ODI1\/OTUtMS5qcGcmdz0xMjAwJmg9NjMwJnpj\/PTEmaGFzaD0wNTIxZTlmM2FhNThkYTBhNmJiNzI0MDJkYTViMWUyZA==.thumb.jpg&#8221;] Un asistent virtual al unei b\u0103nci din Rom\u00e2nia a jignit un client care s-a ar\u0103tat nemul\u021bumit de r\u0103spunsurile primite \u00een timpul unei sesiuni de suport. Lia, agentul digital al b\u0103ncii, i-a r\u0103spuns cu apelativul \u201eidiotule\u201d, \u00eenainte de a transfera conversa\u021bia c\u0103tre un operator uman. Banca \u0219i-a cerut scuze pentru incident \u0219i spune [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[89],"tags":[226,11],"class_list":["post-2154237","post","type-post","status-publish","format-standard","hentry","category-romania","tag-crawlmanager","tag-digi24"],"_links":{"self":[{"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/posts\/2154237","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2154237"}],"version-history":[{"count":0,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/posts\/2154237\/revisions"}],"wp:attachment":[{"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2154237"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2154237"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2154237"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}