{"id":2153699,"date":"2026-09-19T07:48:48","date_gmt":"2026-09-19T04:48:48","guid":{"rendered":"https:\/\/analyse.optim.biz\/?p=2153699"},"modified":"2026-09-19T07:48:48","modified_gmt":"2026-09-19T04:48:48","slug":"clientul-unei-banci-a-fost-facut-idiot-de-asistentul-ai-reactia-libra-internet-bank-dupa-mesajul-neasteptat","status":"publish","type":"post","link":"https:\/\/analyse.optim.biz\/?p=2153699","title":{"rendered":"Clientul unei b\u0103nci a fost f\u0103cut idiot de asistentul AI. Reac\u021bia Libra Internet Bank dup\u0103 mesajul nea\u0219teptat"},"content":{"rendered":"<p>[analyse_image type=&#8221;featured&#8221; src=&#8221;https:\/\/cdn.adh.reperio.news\/image-c\/cddcbf0c-71a9-4437-ac82-b248c7ad15cb\/index.jpeg?p=f%3Djpeg%26w%3D1200%26h%3D630%26r%3Dcover&#8221;]<\/p>\n<article class=\"svelte-x63bga\">\n<nav>\n<ul class=\"breadcrump svelte-1pk9a69\">\n<li class=\"svelte-1pk9a69\"><a href=\"https:\/\/adevarul.ro\/\" title=\"Adev\u0103rul\" class=\"svelte-1pk9a69\">Home<\/a><\/li>\n<li class=\"svelte-1pk9a69\"><a href=\"https:\/\/adevarul.ro\/stiri-interne\" class=\"svelte-1pk9a69\">\u0218tiri Interne<\/a><\/li>\n<li class=\"svelte-1pk9a69\"><a href=\"https:\/\/adevarul.ro\/stiri-interne\/evenimente\" class=\"svelte-1pk9a69\">Evenimente<\/a><\/li>\n<li class=\"svelte-1pk9a69\"><a href=\"https:\/\/adevarul.ro\/stiri-interne\/evenimente\/clientul-unei-banci-a-fost-facut-idiot-de-2558534.html\" class=\"svelte-1pk9a69\">Clientul unei b\u0103nci a fost f\u0103cut idiot de asistentul AI. Reac\u021bia Libra Internet Bank dup\u0103 mesajul nea\u0219teptat<\/a><\/li>\n<\/ul>\n<\/nav>\n<p><main class=\"svelte-x63bga\"><\/p>\n<p>Un client al Libra Internet Bank a fost numit \u201eidiot\u201d de asistentul AI al b\u0103ncii, dup\u0103 ce i-a spus chatbotului c\u0103 \u00ee\u0219i pierde vremea cu el. Conversa\u021bia a fost f\u0103cut\u0103 public\u0103, iar Libra Internet Bank a explicat cum este posibil ca asistentul virtual s\u0103 ajung\u0103 s\u0103 foloseasc\u0103 un astfel de limbaj.<\/p>\n<div class=\"container-image  svelte-1xbw4f3\"><source type=\"image\/webp\" srcset=\"https:\/\/cdn.adh.reperio.news\/image-c\/cddcbf0c-71a9-4437-ac82-b248c7ad15cb\/index.jpeg?p=a%3D1%26co%3D1.05%26w%3D1400%26h%3D750%26r%3Dcontain%26f%3Dwebp 1400w\" media=\"(min-width: 1400px)\" \/><\/p>\n<div class=\"caption svelte-1xbw4f3\"><span class=\"captionText svelte-1xbw4f3\">Asistentul AI al b\u0103ncii <span class=\"source svelte-1xbw4f3\">Foto: sursa: Libra Internet Bank<\/span><\/span><\/div>\n<\/div>\n<p>Clientul a povestit c\u0103 a \u00eencercat s\u0103 discute cu \u201eLia\u201d, asistentul AI al Libra Internet Bank, \u00eens\u0103 conversa\u021bia nu a decurs a\u0219a cum \u0219i-ar fi dorit.<\/p>\n<p><i>\u201eAzi am \u00eencercat s\u0103 discut cu \u00abLia\u00bb, AI-ul de la Libra Internet Bank SA. Dup\u0103 lungi discu\u021bii care nu au dus la nimic bun i-am zis c\u0103 \u00ab\u00eemi pierd vremea cu tine\u00bb. A venit imediat un r\u0103spuns f\u0103r\u0103 multe cuget\u0103ri. Am stat pu\u021bin uimit \u0219i am \u00eenceput s\u0103 r\u00e2d ulterior. Am zis c\u0103 nu m\u0103 pot ab\u021bine s\u0103 nu-l \u00eemp\u0103rt\u0103\u0219esc cu voi\u201d,<\/i> a povestit clientul.\u00a0<\/p>\n<p>Acesta a m\u0103rturisit c\u0103 mesajul primit de la chatbot l-a f\u0103cut s\u0103 se g\u00e2ndeasc\u0103 inclusiv dac\u0103 mai vrea s\u0103 r\u0103m\u00e2n\u0103 client al b\u0103ncii.<\/p>\n<p><i>\u201eDup\u0103 un asemenea mesaj m\u0103 g\u00e2ndesc serios dac\u0103 s\u0103 r\u0103m\u00e2n client sau nu? Oricum nu mai sunt ce au fost! A\u0219 vrea s\u0103 \u0219tiu care ar fi reac\u021bia voastr\u0103?<\/i>\u201d, a mai transmis clientul.<\/p>\n<div class=\"raw-block\"><iframe loading=\"lazy\" src=\"https:\/\/www.facebook.com\/plugins\/post.php?href=https%3A%2F%2Fwww.facebook.com%2Fghiran.lucian%2Fposts%2Fpfbid02b942eJ8Kaei6kGR58MPuVLkNqpKLWFkwDZevyQig9LtLwVchJM7VhAW7YcpL7aaFl&amp;show_text=true&amp;width=390\" width=\"500\" height=\"730\" frameborder allowfullscreen=\"true\" allow=\"autoplay; clipboard-write; encrypted-media; picture-in-picture; web-share\" class=\"facebook-iframe\"><\/iframe><\/div>\n<h2>R\u0103spunsul nea\u0219teptat al asistentului AI<\/h2>\n<p>Replica asistentului AI fost una surprinz\u0103toare, dup\u0103 ce clientul i-a spus c\u0103 \u00ee\u0219i pierde vremea cu ea.<\/p>\n<p><i>\u201eVreau s\u0103 vorbe\u0219ti cu un om, nu cu mine, idiotule. Voi transfera acum conversa\u021bia c\u0103tre unul dintre colegii no\u0219tri pentru a-\u021bi oferi suportul necesar. Vei primi un r\u0103spuns \u00een scurt timp\u201d,<\/i> i-a r\u0103spuns asistentul AI.<\/p>\n<h2>Cum explic\u0103 Libra Internet Bank comportamentul chatbotului<\/h2>\n<p>Libra Internet Bank a reac\u021bionat dup\u0103 apari\u021bia conversa\u021biei \u0219i a explicat c\u0103 agen\u021bii de inteligen\u021b\u0103 artificial\u0103 pot, \u00een situa\u021bii rare, s\u0103 preia limbajul folosit de persoanele cu care interac\u021bioneaz\u0103.<\/p>\n<p><i>\u201eLia (prin OpenAI): \u00cen efortul marilor companii AI de a umaniza interac\u021biunile, agen\u021bii AI, de\u0219i au interdic\u021bii, \u00een situa\u021bii rare, pot s\u0103 copieze limbajul la care au fost supu\u0219i. Cum aceste sisteme func\u021bioneaz\u0103 statistic \u0219i nu deterministic, interdic\u021biile pot s\u0103 nu func\u021bioneze\u201d<\/i>, a transmis banca.<\/p>\n<p>Reprezentan\u021bii Libra Internet Bank au precizat, \u00eens\u0103, c\u0103 asistentul AI nu ar trebui s\u0103 reproduc\u0103 un astfel de comportament.<\/p>\n<p><i>\u201eEvident c\u0103 Lia nu trebuie s\u0103 preia partea \u00abrea\u00bb a comportamentului uman indiferent de indecen\u021ba abord\u0103rii la care a fost expus\u0103\u201d,<\/i> a transmis banca.<\/p>\n<h2>Au fost introduse interdic\u021bii suplimentare<\/h2>\n<p>Libra Internet Bank sus\u021bine c\u0103, dup\u0103 acest incident, au fost implementate reguli suplimentare pentru a preveni interac\u021biunile nepotrivite.<\/p>\n<p><i>\u201e\u00cen acest sens au fost implementate interdic\u021bii suplimentare pentru a exclude interac\u021biunile nepotrivite \u0219i ne cerem scuze fa\u021b\u0103 de situa\u021bia curent\u0103.\u00a0Dar este oare Libra Bank \u00een m\u0103sur\u0103 s\u0103 comenteze cum evolueaz\u0103 \u00abumanizarea\u00bb AI-ului?\u201d<\/i>, a mai transmis banca.\u00a0<\/p>\n<div class=\"raw-block\"><iframe loading=\"lazy\" src=\"https:\/\/www.facebook.com\/plugins\/post.php?href=https%3A%2F%2Fwww.facebook.com%2FLibraInternetBank%2Fposts%2Fpfbid0W1g6jetB4VUGTLQsZ1gRkS55BG5XAMJ5xhaXebXMpfzzNjMEFpUY6zpRZHruneCwl&amp;show_text=true&amp;width=390\" width=\"500\" height=\"776\" frameborder allowfullscreen=\"true\" allow=\"autoplay; clipboard-write; encrypted-media; picture-in-picture; web-share\" class=\"facebook-iframe\"><\/iframe><\/div>\n<p><\/main><\/p>\n<footer class=\"svelte-x63bga\">\n<div class=\"related-wrap related-footer svelte-78g0vl\"><span class=\"related-label svelte-78g0vl\">Cite\u0219te \u0219i<\/span><a class=\"related svelte-78g0vl\" data-gtrack=\"{&quot;event&quot;:&quot;utm_click&quot;,&quot;data&quot;:{&quot;event_category&quot;:&quot;article_related&quot;}}\" href=\"https:\/\/adevarul.ro\/stiri-externe\/europa\/directorul-unei-banci-britanice-nevoit-sa-si-2531656.html\" title=\"Alt articol de interes pentru tine\"><img decoding=\"async\" class=\"thumb svelte-78g0vl\" src=\"https:\/\/cdn.adh.reperio.news\/image-a\/ab813126-822d-48bd-a026-17f4e722befb\/index.jpeg?p=f%3Dwebp%26w%3D120%26h%3D80%26r%3Dcover%26a%3D0\" alt loading=\"lazy\" width=\"80\" height=\"54\"><span class=\"title svelte-78g0vl\">Directorul unei b\u0103nci, nevoit s\u0103-\u015fi cear\u0103 scuze dup\u0103 ce a f\u0103cut declara\u0163ii controversate legate de subalternii s\u0103i<\/span><\/a><a class=\"related svelte-78g0vl\" data-gtrack=\"{&quot;event&quot;:&quot;utm_click&quot;,&quot;data&quot;:{&quot;event_category&quot;:&quot;article_related&quot;}}\" href=\"https:\/\/adevarul.ro\/stiri-interne\/evenimente\/ccr-legea-privind-imprumutul-romaniei-de-la-bird-2550490.html\" title=\"Alt articol de interes pentru tine\"><img decoding=\"async\" class=\"thumb svelte-78g0vl\" src=\"https:\/\/cdn.adh.reperio.news\/image-a\/a33803a7-8efd-43f2-8fa7-e632c3d28442\/index.jpeg?p=f%3Dwebp%26w%3D120%26h%3D80%26r%3Dcover%26a%3D0\" alt loading=\"lazy\" width=\"80\" height=\"54\"><span class=\"title svelte-78g0vl\">CCR: Legea privind \u00eemprumutul Rom\u00e2niei de la BIRD este constitu\u021bional\u0103. 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Reac\u021bia Libra Internet Bank dup\u0103 mesajul nea\u0219teptat Un client al Libra Internet Bank a fost numit \u201eidiot\u201d de asistentul AI al b\u0103ncii, dup\u0103 ce i-a spus chatbotului c\u0103 \u00ee\u0219i pierde vremea cu el. Conversa\u021bia a fost f\u0103cut\u0103 public\u0103, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[89],"tags":[19,226],"class_list":["post-2153699","post","type-post","status-publish","format-standard","hentry","category-romania","tag-adevarul","tag-crawlmanager"],"_links":{"self":[{"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/posts\/2153699","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2153699"}],"version-history":[{"count":0,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/posts\/2153699\/revisions"}],"wp:attachment":[{"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2153699"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2153699"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2153699"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}