{"id":2055844,"date":"2026-07-22T11:20:31","date_gmt":"2026-07-22T08:20:31","guid":{"rendered":"https:\/\/analyse.optim.biz\/?p=2055844"},"modified":"2026-07-22T11:20:31","modified_gmt":"2026-07-22T08:20:31","slug":"ministerul-finantelor-serviciile-online-ale-anaf-evaluate-mai-slab-decat-cele-de-la-ghiseu-care-sunt","status":"publish","type":"post","link":"https:\/\/analyse.optim.biz\/?p=2055844","title":{"rendered":"Ministerul Finan\u021belor: Serviciile online ale ANAF, evaluate mai slab dec\u00e2t cele de la ghi\u0219eu. Care sunt&#8230;"},"content":{"rendered":"<p>[analyse_image type=&#8221;featured&#8221; src=&#8221;https:\/\/s.iw.ro\/gateway\/g\/ZmlsZVNvdXJjZT1odHRwJTNBJTJGJTJG\/c3RvcmFnZTA4dHJhbnNjb2Rlci5yY3Mt\/cmRzLnJvJTJGc3RvcmFnZSUyRjIwMjYl\/MkYwNSUyRjE4JTJGMjczNjU0Nl8yNzM2\/NTQ2X0lEMTg3MTIxLUlOUVVBTS1QSE9U\/T1MtT0NUQVYtR0FORUEuanBnJnc9MTIw\/MCZoPTYzMCZ6Yz0xJmhhc2g9YWNmNzZh\/NWQzYzFmZjRkOTQ1ZWQzZThkZDQ2N2Y0YjM=.thumb.jpg&#8221;]<\/p>\n<div class=\"entry data-app-meta data-app-meta-article\" data-embed-base-url-canonical=\"https:\/\/www.digi24.ro\/embed\/stiri\/economie\/ministerul-finantelor-serviciile-online-ale-anaf-evaluate-mai-slab-decat-cele-de-la-ghiseu-care-sunt-cele-mai-frecvente-reclamatii-3873701\">\n<p data-index=\"1\"><strong>Ministerul Finan\u021belor sus\u021bine c\u0103 aproape 100.000 de contribuabili au participat la cel mai amplu exerci\u021biu na\u021bional de evaluare a serviciilor oferite de Agen\u021bia Na\u021bional\u0103 de Administrare Fiscal\u0103 (ANAF). Potrivit institu\u021biei, rezultatele arat\u0103 un nivel ridicat de satisfac\u021bie pentru interac\u021biunea direct\u0103 la ghi\u0219ee, \u00eens\u0103 contribuabilii reclam\u0103 \u00een continuare probleme legate de func\u021bionarea serviciilor digitale, \u00een special a Spa\u021biului Privat Virtual (SPV) \u0219i a portalului ANAF.<\/strong><\/p>\n<p data-index=\"2\">Potrivit Ministerului Finan\u021belor, \u00een perioada derul\u0103rii evalu\u0103rii au fost \u00eenregistrate 99.827 de r\u0103spunsuri valide, iar rezultatele vor fi folosite pentru stabilirea priorit\u0103\u021bilor de modernizare a ANAF, inclusiv pentru finalizarea noului portal \u0219i a noii versiuni a Spa\u021biului Privat Virtual.<\/p>\n<p data-index=\"3\">\u201ePerforman\u021ba ANAF se m\u0103soar\u0103 at\u00e2t prin colectare, c\u00e2t \u0219i prin modul \u00een care sunt trata\u021bi contribuabilii. Feedbackul celor aproape 100.000 de responden\u021bi arat\u0103 progrese la ghi\u0219eu, dar \u0219i a\u0219tept\u0103ri ridicate, \u00een mod justificat, pentru serviciile digitale ANAF\u201d, a declarat ministrul Finan\u021belor, Alexandru Nazare.<\/p>\n<h2 id=\"highlight-3873701-1\">Ghi\u0219eele ANAF, mai bine evaluate dec\u00e2t serviciile online<\/h2>\n<p data-index=\"4\">Conform datelor prezentate de Ministerul Finan\u021belor, interac\u021biunea contribuabililor cu unit\u0103\u021bile fiscale a primit un scor de 4 din 5, iar cea mai recent\u0103 experien\u021b\u0103 la ghi\u0219eu a fost evaluat\u0103 cu 4,1 din 5. \u00cen schimb, serviciile digitale au ob\u021binut punctaje mai reduse. Spa\u021biul Privat Virtual (SPV) a fost notat cu 3,7 din 5, iar portalul ANAF cu 3,6 din 5.<\/p>\n<p data-index=\"5\">Note \u0219i mai mici au fost acordate serviciilor de asisten\u021b\u0103 la distan\u021b\u0103. Call Center-ul ANAF a fost evaluat \u00eentre 3,3 \u0219i 3,5 din 5, serviciul de chat \u00eentre 2,9 \u0219i 3,1, iar chatbotul ANA a primit 2,7 din 5.<\/p>\n<p data-index=\"6\">Potrivit sursei citate, 4.610 responden\u021bi, reprezent\u00e2nd 4,6% din total, au reclamat blocaje sau \u00eenc\u0103rcarea lent\u0103 a site-ului ANAF. Al\u021bi 4.327 de contribuabili au semnalat func\u021bionarea neconstant\u0103 \u0219i viteza redus\u0103 a Spa\u021biului Privat Virtual (SPV), pe fondul lucr\u0103rilor de mentenan\u021b\u0103 \u0219i al migr\u0103rii infrastructurii informatice.<\/p>\n<p data-index=\"7\">De asemenea:<\/p>\n<ul>\n<li>4.034 de persoane (4%) au reclamat c\u0103 interfa\u021ba site-ului \u0219i a SPV este greu de utilizat;<\/li>\n<li>3.152 de responden\u021bi (3,2%) au \u00eent\u00e2mpinat dificult\u0103\u021bi \u00een accesarea sau citirea mesajelor din SPV;<\/li>\n<li>1.455 de persoane (1,5%) au semnalat probleme legate de atitudinea ori preg\u0103tirea personalului ANAF;<\/li>\n<li>885 de responden\u021bi au indicat \u00eentreruperile cauzate de lucr\u0103rile de mentenan\u021b\u0103.<\/li>\n<\/ul>\n<p data-index=\"8\">Ministerul Finan\u021belor a transmis c\u0103 rezultatele arat\u0103 c\u0103, de\u0219i rela\u021bia direct\u0103 dintre contribuabili \u0219i func\u021bionarii ANAF este apreciat\u0103 pozitiv, serviciile digitale trebuie \u00eembun\u0103t\u0103\u021bite pentru a deveni mai rapide, mai stabile \u0219i mai u\u0219or de utilizat.<\/p>\n<h2 id=\"highlight-3873701-2\">Ministerul Finan\u021belor: Rezultatele vor sta la baza moderniz\u0103rii ANAF<\/h2>\n<p data-index=\"9\">Potrivit institu\u021biei, feedbackul contribuabililor va fi folosit pentru dezvoltarea noii platforme SPV \u0219i a noului portal ANAF, aflate \u00een prezent \u00een curs de finalizare.<\/p>\n<p data-index=\"10\">Potrivit Ministerului Finan\u021belor, procesul de digitalizare a ANAF a inclus, \u00een ultimul an, lansarea unor instrumente precum Declara\u021bia Unic\u0103 precompletat\u0103, platforma eLicita\u021bii ANAF, aplica\u021bia iBon \u0219i asistentul virtual ANA.<\/p>\n<p data-index=\"11\">Institu\u021bia sus\u021bine c\u0103 m\u0103surile au contribuit at\u00e2t la cre\u0219terea \u00eencas\u0103rilor bugetare, c\u00e2t \u0219i la orientarea controalelor pe baza analizelor de risc, inclusiv \u00een comer\u021bul online, transportul alternativ, livr\u0103rile la domiciliu, comer\u021bul cu autoturisme \u0219i \u00een cazul persoanelor cu averi \u0219i venituri cu risc fiscal ridicat.<\/p>\n<p> Editor : <a href=\"https:\/\/www.digi24.ro\/autor\/andreea-dobra\"> A.D. <\/a><\/p>\n<\/div>\n<p>[analyse_source url=&#8221;https:\/\/www.digi24.ro\/stiri\/economie\/ministerul-finantelor-serviciile-online-ale-anaf-evaluate-mai-slab-decat-cele-de-la-ghiseu-care-sunt-cele-mai-frecvente-reclamatii-3873701&#8243;]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[analyse_image type=&#8221;featured&#8221; src=&#8221;https:\/\/s.iw.ro\/gateway\/g\/ZmlsZVNvdXJjZT1odHRwJTNBJTJGJTJG\/c3RvcmFnZTA4dHJhbnNjb2Rlci5yY3Mt\/cmRzLnJvJTJGc3RvcmFnZSUyRjIwMjYl\/MkYwNSUyRjE4JTJGMjczNjU0Nl8yNzM2\/NTQ2X0lEMTg3MTIxLUlOUVVBTS1QSE9U\/T1MtT0NUQVYtR0FORUEuanBnJnc9MTIw\/MCZoPTYzMCZ6Yz0xJmhhc2g9YWNmNzZh\/NWQzYzFmZjRkOTQ1ZWQzZThkZDQ2N2Y0YjM=.thumb.jpg&#8221;] Ministerul Finan\u021belor sus\u021bine c\u0103 aproape 100.000 de contribuabili au participat la cel mai amplu exerci\u021biu na\u021bional de evaluare a serviciilor oferite de Agen\u021bia Na\u021bional\u0103 de Administrare Fiscal\u0103 (ANAF). Potrivit institu\u021biei, rezultatele arat\u0103 un nivel ridicat de satisfac\u021bie pentru interac\u021biunea direct\u0103 la ghi\u0219ee, \u00eens\u0103 contribuabilii reclam\u0103 \u00een continuare probleme legate de func\u021bionarea serviciilor [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[89],"tags":[11],"class_list":["post-2055844","post","type-post","status-publish","format-standard","hentry","category-romania","tag-digi24"],"_links":{"self":[{"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/posts\/2055844","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2055844"}],"version-history":[{"count":0,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/posts\/2055844\/revisions"}],"wp:attachment":[{"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2055844"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2055844"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2055844"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}