{"id":2038663,"date":"2026-07-11T15:04:22","date_gmt":"2026-07-11T12:04:22","guid":{"rendered":"https:\/\/analyse.optim.biz\/?p=2038663"},"modified":"2026-07-11T15:04:22","modified_gmt":"2026-07-11T12:04:22","slug":"i-sued-their-asses-and-won-gamer-wins-legal-battle-to-get-hacked-xbox-account-back-after-they-were-told-to-rebuy-all-their-digital-games","status":"publish","type":"post","link":"https:\/\/analyse.optim.biz\/?p=2038663","title":{"rendered":"&#8220;I sued their asses and won!&#8221; Gamer wins legal battle to get hacked Xbox account back after they were told to rebuy all their digital games"},"content":{"rendered":"<article class=\"article \" data-ads=\"true\" data-article-type=\"news\" data-article-group=\"news\" data-paywalled=\"false\" data-premium=\"false\" data-sponsored=\"false\" data-type=\"article\">\n<header class=\"article_header\" data-component=\"article-header\">\n<div class=\"breadcrumbs\">\n<nav class=\"nav_breadcrumbs\" data-component=\"nav-breadcrumbs\" aria-label=\"Breadcrumb\">\n<ul class=\"nav-links\">\n<li>\n                <a href=\"https:\/\/www.eurogamer.net\/\" data-active=\"false\"><br \/>\n                      Home<br \/>\n                <\/a>\n            <\/li>\n<li>\n                <a href=\"https:\/\/www.eurogamer.net\/news\" data-active=\"false\"><br \/>\n                      News<br \/>\n                <\/a>\n            <\/li>\n<\/ul>\n<\/nav><\/div>\n<div class=\"headline_details\" id=\"main-content\">\n<h1 class=\"title\">&#8220;I sued their asses and won!&#8221; Gamer wins legal battle to get hacked Xbox account back after they were told to rebuy all their digital games<\/h1>\n<p class=\"strapline\">Microsoft has been instructed to restore the account within 15 days and pay $400 compensation for &#8220;moral damages&#8221;.<\/p>\n<\/p><\/div>\n<div class=\"headline_asset\">\n<figure class=\"headline_image_wrapper\">\n<p>        <img fetchpriority=\"high\" decoding=\"async\" class=\"headline_image\" src=\"https:\/\/assetsio.gnwcdn.com\/Screenshot-2026-07-11-at-15.58.06.png?width=570&amp;quality=85&amp;format=jpg&amp;dpr=3&amp;auto=webp\" alt=\"A glowing green Xbox logo is superimposed over a dark background. To the left of the logo, a dark screen displays text concerning account suspension and the inability to recover content for Minecraft.\" loading=\"eager\" data-uri=\"Screenshot-2026-07-11-at-15.58.06.png\" data-lightbox width=\"570\" height=\"321\"><figcaption>\n          <span class=\"attribution\">Image credit: <cite>Eurogamer<\/cite><\/span><br \/>\n        <\/figcaption><\/figure>\n<\/p><\/div>\n<div class=\"metadata\">\n<div class=\"avatar\">\n<p>    <img loading=\"lazy\" decoding=\"async\" alt=\"Vikki Blake avatar\" src=\"https:\/\/assetsio.gnwcdn.com\/1533038852.jpg?width=2048&amp;height=2048&amp;fit=bounds&amp;quality=85&amp;format=jpg&amp;auto=webp\" style=\"aspect-ratio: 1\" width=\"180\" height=\"179\"><\/p>\n<p>  <img alt=\"Vikki Blake avatar\" data-autosize=\"crop_lossy\" data-uri=\"1533038852.jpg\" loading=\"lazy\" style=\"aspect-ratio: 1\" width=\"180\" height=\"179\">\n<\/div>\n<div class=\"text\">\n<div class=\"byline\">\n                  <span class=\"article_type\" data-slug=\"news\"><br \/>\n                    News<br \/>\n                  <\/span><\/p>\n<p><span class=\"by\">by<\/span> <span class=\"author\"><a href=\"https:\/\/www.eurogamer.net\/authors\/vikki-blake\">Vikki Blake<\/a><\/span>                    <span class=\"job_title\"><br \/>\n                      Contributor<br \/>\n                    <\/span>\n            <\/div>\n<div class=\"published_at\">\nPublished on <time datetime=\"2026-07-11T15:04:22+00:00\">July 11, 2026<\/time>              <\/div>\n<div class=\"comments\">\n      <a class=\"comments__link comments-bubble\" href=\"https:\/\/www.eurogamer.net\/court-demands-xbox-restore-suspended-hacked-account?view=comments\" rel=\"nofollow\"><br \/>\n          3 comments<br \/>\n      <\/a>\n    <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/header>\n<div class=\"article_body\" data-component=\"article-content\">\n<div class=\"article_body_content article-styling\">\n<p>Xbox has lost a legal battle in Brazil after a gamer &#8220;sued their asses and won&#8221; for suspending their account, along with all of their digital games, after it was hacked.<\/p>\n<p>Redditor Ordo_Liberal first shared their ordeal three months back, revealing that after their Microsoft account was compromised, &#8220;support determined that it was indeed hacked and they can&#8217;t recover it. So they deleted my account, and now I need to re-purchase all my games&#8221;.<\/p>\n<blockquote class=\"reddit-embed-bq\" data-embed-height=\"740\"><p>\n<a href=\"https:\/\/www.reddit.com\/r\/pcgaming\/comments\/1se4r4p\/my_microsoft_account_got_hacked_support\/\">My microsoft account got hacked. Support determined that it was indeed hacked and they cant recover it. So they deleted my account and now I need to re-purchase all my games.<\/a><br \/> by<\/p>\n<p><a href=\"https:\/\/www.reddit.com\/user\/Ordo_Liberal\/\">u\/Ordo_Liberal<\/a> in<\/p>\n<p><a href=\"https:\/\/www.reddit.com\/r\/pcgaming\/\">pcgaming<\/a>\n<\/p><\/blockquote>\n<p><span class=\"embed_placeholder\" data-type=\"targeting\" style=\"display: none\"><br \/>\n<span class=\"message\">To see this content please enable targeting cookies.<\/span><br \/>\n<button class=\"optanon-show-settings link\"><br \/>\nManage cookie settings<\/button><\/span><\/p>\n<p>After reporting the issue to Microsoft, customer support agent Floyd reportedly responded to Ordo, confirming the fraud team had discovered &#8220;unauthorised access&#8221; and that the security information had been changed following the hack.<\/p>\n<p>Floyd then allegedly said the fraud team was &#8220;unable to assist with an account recovery as these types of updates and\/or removal are completely out of control of customer service&#8221;, stating &#8220;the only option&#8221; was to &#8220;permanently suspend this account to prevent any further use&#8221;.<\/p>\n<p>As a result of the suspension, the player was reportedly told they needed &#8220;to re-purchase all [their] games&#8221;, even though they provided evidence that they used two-factor authentication (2FA).<\/p>\n<blockquote class=\"reddit-embed-bq\" data-embed-height=\"740\"><p>\n<a href=\"https:\/\/www.reddit.com\/r\/xbox\/comments\/1usvnt6\/update_on_my_last_post_microsoft_deleted_my_acc\/\">Update on my last post &#8220;Microsoft deleted my acc and told me to buy my games again&#8221;. I sued their asses and won! They have to restore my acc with all my games + pay me 400$USD. Translation in comment.<\/a><br \/> by<\/p>\n<p><a href=\"https:\/\/www.reddit.com\/user\/Ordo_Liberal\/\">u\/Ordo_Liberal<\/a> in<\/p>\n<p><a href=\"https:\/\/www.reddit.com\/r\/xbox\/\">xbox<\/a>\n<\/p><\/blockquote>\n<p><span class=\"embed_placeholder\" data-type=\"targeting\" style=\"display: none\"><br \/>\n<span class=\"message\">To see this content please enable targeting cookies.<\/span><br \/>\n<button class=\"optanon-show-settings link\"><br \/>\nManage cookie settings<\/button><\/span><\/p>\n<p>As reported by <a href=\"https:\/\/www.notebookcheck.net\/Microsoft-loses-lawsuit-after-blocking-hacked-Xbox-account-with-digital-games.1339855.0.html\">Notebookcheck<\/a>, the Redditor took Microsoft to court in consumer-friendly Brazil, where he was able to use a public defender for no charge to sue the megacorp. Three months later, the court instructed Xbox to restore the gamer&#8217;s account within 15 days and pay around $400 as &#8220;compensation for moral damages&#8221;.<\/p>\n<p><span class=\"injection_placeholder\" data-position=\"1\"><\/span><\/p>\n<p>Revealing how he had approached the court battle, Ordo <a href=\"https:\/\/www.reddit.com\/r\/xbox\/comments\/1usvnt6\/comment\/owscpp3\/?context=3&amp;utm_source=share&amp;utm_medium=web3x&amp;utm_name=web3xcss&amp;utm_term=1&amp;utm_content=share_button\">said<\/a>: &#8220;I went to the local forum. I asked for a defendant. He set everything up for me, collected the evidence I provided. One month later we had a settlement dispute, Microsoft offered no settlement. The judge asked me to provide my account of the facts, the defence provided a 300-page PDF with their defense. One month later, the [decision] came out&#8221;.<\/p>\n<p>&#8220;Microsoft showed up with 12 lawyers,&#8221; they <a href=\"https:\/\/www.reddit.com\/r\/xbox\/comments\/1usvnt6\/comment\/owscpp3\/?context=3&amp;utm_source=share&amp;utm_medium=web3x&amp;utm_name=web3xcss&amp;utm_term=1&amp;utm_content=share_button\">added<\/a>. &#8220;Court sent them this order to pay me and recover my account. They will pay a fine for every day that they don&#8217;t, up to 15 days. If by the end of those 15 days they haven&#8217;t given me the money or the account, the State starts a criminal case for ignoring a court ruling.&#8221;<\/p>\n<p>Earlier this week, <a href=\"https:\/\/www.eurogamer.net\/microsoft-xbox-layoffs-2026-double-fine-compulsion-ninja-theory\">Microsoft announced plans to lay off thousands of people from its Xbox division and drop four game studios from its roster<\/a>: Double Fine, Compulsion Games, Ninja Theory, and Undead Labs.<\/p>\n<p>Importantly, those studios aren&#8217;t necessarily closing. Keeper and <a href=\"https:\/\/www.eurogamer.net\/games\/psychonauts\">Psychonauts<\/a> developer Double Fine, and <a href=\"https:\/\/www.eurogamer.net\/games\/south-of-midnight\">South of Midnight<\/a> developer Compulsion &#8220;will return to management and transition to independent studios with their IP, catalogue, and runway for the next games&#8221;, Xbox leader Asha Sharma said in an email to staff, published on Xbox Wire. The fate of Arkane Lyon remains unknown.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"preferred-source\" data-component=\"preferred-source\">\nLove Eurogamer.net? Make us a <a rel=\"nofollow\" target=\"_blank\" href=\"https:\/\/www.google.com\/preferences\/source?q=https:\/\/www.eurogamer.net\">Preferred Source on Google<\/a> and catch more of our coverage in your feeds.  <\/div>\n<\/article>\n<div class=\"article_body\" data-component=\"article-content\">\n<div class=\"article_body_content article-styling\">\n<p>Xbox has lost a legal battle in Brazil after a gamer &#8220;sued their asses and won&#8221; for suspending their account, along with all of their digital games, after it was hacked.<\/p>\n<p>Redditor Ordo_Liberal first shared their ordeal three months back, revealing that after their Microsoft account was compromised, &#8220;support determined that it was indeed hacked and they can&#8217;t recover it. So they deleted my account, and now I need to re-purchase all my games&#8221;.<\/p>\n<blockquote class=\"reddit-embed-bq\" data-embed-height=\"740\"><p>\n<a href=\"https:\/\/www.reddit.com\/r\/pcgaming\/comments\/1se4r4p\/my_microsoft_account_got_hacked_support\/\">My microsoft account got hacked. Support determined that it was indeed hacked and they cant recover it. So they deleted my account and now I need to re-purchase all my games.<\/a><br \/> by<\/p>\n<p><a href=\"https:\/\/www.reddit.com\/user\/Ordo_Liberal\/\">u\/Ordo_Liberal<\/a> in<\/p>\n<p><a href=\"https:\/\/www.reddit.com\/r\/pcgaming\/\">pcgaming<\/a>\n<\/p><\/blockquote>\n<p><span class=\"embed_placeholder\" data-type=\"targeting\" style=\"display: none\"><br \/>\n<span class=\"message\">To see this content please enable targeting cookies.<\/span><br \/>\n<button class=\"optanon-show-settings link\"><br \/>\nManage cookie settings<\/button><\/span><\/p>\n<p>After reporting the issue to Microsoft, customer support agent Floyd reportedly responded to Ordo, confirming the fraud team had discovered &#8220;unauthorised access&#8221; and that the security information had been changed following the hack.<\/p>\n<p>Floyd then allegedly said the fraud team was &#8220;unable to assist with an account recovery as these types of updates and\/or removal are completely out of control of customer service&#8221;, stating &#8220;the only option&#8221; was to &#8220;permanently suspend this account to prevent any further use&#8221;.<\/p>\n<p>As a result of the suspension, the player was reportedly told they needed &#8220;to re-purchase all [their] games&#8221;, even though they provided evidence that they used two-factor authentication (2FA).<\/p>\n<blockquote class=\"reddit-embed-bq\" data-embed-height=\"740\"><p>\n<a href=\"https:\/\/www.reddit.com\/r\/xbox\/comments\/1usvnt6\/update_on_my_last_post_microsoft_deleted_my_acc\/\">Update on my last post &#8220;Microsoft deleted my acc and told me to buy my games again&#8221;. I sued their asses and won! They have to restore my acc with all my games + pay me 400$USD. Translation in comment.<\/a><br \/> by<\/p>\n<p><a href=\"https:\/\/www.reddit.com\/user\/Ordo_Liberal\/\">u\/Ordo_Liberal<\/a> in<\/p>\n<p><a href=\"https:\/\/www.reddit.com\/r\/xbox\/\">xbox<\/a>\n<\/p><\/blockquote>\n<p><span class=\"embed_placeholder\" data-type=\"targeting\" style=\"display: none\"><br \/>\n<span class=\"message\">To see this content please enable targeting cookies.<\/span><br \/>\n<button class=\"optanon-show-settings link\"><br \/>\nManage cookie settings<\/button><\/span><\/p>\n<p>As reported by <a href=\"https:\/\/www.notebookcheck.net\/Microsoft-loses-lawsuit-after-blocking-hacked-Xbox-account-with-digital-games.1339855.0.html\">Notebookcheck<\/a>, the Redditor took Microsoft to court in consumer-friendly Brazil, where he was able to use a public defender for no charge to sue the megacorp. Three months later, the court instructed Xbox to restore the gamer&#8217;s account within 15 days and pay around $400 as &#8220;compensation for moral damages&#8221;.<\/p>\n<p><span class=\"injection_placeholder\" data-position=\"1\"><\/span><\/p>\n<p>Revealing how he had approached the court battle, Ordo <a href=\"https:\/\/www.reddit.com\/r\/xbox\/comments\/1usvnt6\/comment\/owscpp3\/?context=3&amp;utm_source=share&amp;utm_medium=web3x&amp;utm_name=web3xcss&amp;utm_term=1&amp;utm_content=share_button\">said<\/a>: &#8220;I went to the local forum. I asked for a defendant. He set everything up for me, collected the evidence I provided. One month later we had a settlement dispute, Microsoft offered no settlement. The judge asked me to provide my account of the facts, the defence provided a 300-page PDF with their defense. One month later, the [decision] came out&#8221;.<\/p>\n<p>&#8220;Microsoft showed up with 12 lawyers,&#8221; they <a href=\"https:\/\/www.reddit.com\/r\/xbox\/comments\/1usvnt6\/comment\/owscpp3\/?context=3&amp;utm_source=share&amp;utm_medium=web3x&amp;utm_name=web3xcss&amp;utm_term=1&amp;utm_content=share_button\">added<\/a>. &#8220;Court sent them this order to pay me and recover my account. They will pay a fine for every day that they don&#8217;t, up to 15 days. If by the end of those 15 days they haven&#8217;t given me the money or the account, the State starts a criminal case for ignoring a court ruling.&#8221;<\/p>\n<p>Earlier this week, <a href=\"https:\/\/www.eurogamer.net\/microsoft-xbox-layoffs-2026-double-fine-compulsion-ninja-theory\">Microsoft announced plans to lay off thousands of people from its Xbox division and drop four game studios from its roster<\/a>: Double Fine, Compulsion Games, Ninja Theory, and Undead Labs.<\/p>\n<p>Importantly, those studios aren&#8217;t necessarily closing. Keeper and <a href=\"https:\/\/www.eurogamer.net\/games\/psychonauts\">Psychonauts<\/a> developer Double Fine, and <a href=\"https:\/\/www.eurogamer.net\/games\/south-of-midnight\">South of Midnight<\/a> developer Compulsion &#8220;will return to management and transition to independent studios with their IP, catalogue, and runway for the next games&#8221;, Xbox leader Asha Sharma said in an email to staff, published on Xbox Wire. The fate of Arkane Lyon remains unknown.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Home News &#8220;I sued their asses and won!&#8221; Gamer wins legal battle to get hacked Xbox account back after they were told to rebuy all their digital games Microsoft has been instructed to restore the account within 15 days and pay $400 compensation for &#8220;moral damages&#8221;. Image credit: Eurogamer News by Vikki Blake Contributor Published [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[226,253],"class_list":["post-2038663","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-crawlmanager","tag-eurogamer-net"],"_links":{"self":[{"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/posts\/2038663","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2038663"}],"version-history":[{"count":0,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/posts\/2038663\/revisions"}],"wp:attachment":[{"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2038663"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2038663"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2038663"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}