{"id":2025131,"date":"2026-07-03T12:18:45","date_gmt":"2026-07-03T09:18:45","guid":{"rendered":"https:\/\/analyse.optim.biz\/?p=2025131"},"modified":"2026-07-03T12:18:45","modified_gmt":"2026-07-03T09:18:45","slug":"tripadvisor-ai-summaries-give-glowing-reviews-to-dangerous-hotels-consumer-watchdog-finds","status":"publish","type":"post","link":"https:\/\/analyse.optim.biz\/?p=2025131","title":{"rendered":"Tripadvisor AI summaries give glowing reviews to dangerous hotels, consumer watchdog finds"},"content":{"rendered":"<p>[analyse_image type=&#8221;featured&#8221; src=&#8221;https:\/\/images.euronews.com\/articles\/stories\/09\/82\/40\/75\/1200x675_cmsv2_f09fd35e-7a0b-55ef-95cf-989efa6b2389-9824075.jpg&#8221;]<\/p>\n<article id=\"abe-2907008-pos1-c-latest-stories\" class=\"the-media-object m-modeMobile-1 m-modeDesktop-1 m-modeXL-1\" data-nid=\"2907008\" data-cid=\"9824092\" data-part-label=\"Partner content\">\n<figure id=\"abe-2907008-label-pos1-c-latest-stories\" class=\"the-media-object__figure\"><img decoding=\"async\" class=\"the-media-object__image\" src=\"https:\/\/images.euronews.com\/articles\/stories\/09\/80\/07\/96\/189x106_cmsv2_c12f0be2-f1fc-5bbe-bb4e-23375e66ba12-9800796.jpg\" loading=\"lazy\" alt=\"FILE - FILE - A Blue Origin New Glenn rocket stands ready for launch at the Cape Canaveral Space Force station in Cape Canaveral, Fla., April 18, 2026.\" height=\"9\" width=\"16\"><\/figure>\n<div class=\"the-media-object__content\">\n                    Tech News<\/p>\n<div class=\"the-media-object__title  \">\n<p>    Amazon set to launch Leo, its rival to Starlink, later this year\n  <\/p><\/div>\n<\/div>\n<\/article>\n<article id=\"abe-2907035-pos2-c-latest-stories\" class=\"the-media-object m-modeMobile-1 m-modeDesktop-1 m-modeXL-1\" data-nid=\"2907035\" data-cid=\"9824266\" data-part-label=\"Partner content\">\n<figure id=\"abe-2907035-label-pos2-c-latest-stories\" class=\"the-media-object__figure\"><img decoding=\"async\" class=\"the-media-object__image\" src=\"https:\/\/images.euronews.com\/articles\/stories\/09\/82\/42\/66\/189x106_cmsv2_3dd0015d-b240-5a38-a2b2-f1b1c15d24d5-9824266.jpg\" loading=\"lazy\" alt=\"Ukrainian President Volodymyr Zelenskyy and and his wife Olena Zelenska with Irish President Catherine Connolly as they arrive in Ireland, on Tuesday Dec. 2, 2025. \" height=\"9\" width=\"16\"><\/figure>\n<div class=\"the-media-object__content\">\n                    Europe News<\/p>\n<div class=\"the-media-object__title  \">\n<p>    Ukraine and Moldova set to open another cluster of EU accession talks\n  <\/p><\/div>\n<\/div>\n<\/article>\n<article id=\"abe-2906997-pos3-c-latest-stories\" class=\"the-media-object m-modeMobile-1 m-modeDesktop-1 m-modeXL-1\" data-nid=\"2906997\" data-cid=\"9824045\" data-part-label=\"Partner content\">\n<figure id=\"abe-2906997-label-pos3-c-latest-stories\" class=\"the-media-object__figure\"><img decoding=\"async\" class=\"the-media-object__image\" src=\"https:\/\/images.euronews.com\/articles\/stories\/09\/82\/40\/45\/189x106_cmsv2_603e9c4f-98c3-5d8a-bc70-c42ab49152eb-9824045.jpg\" loading=\"lazy\" alt=\"A new artificial intelligence model from China is catching up to other leading American AI models.\" height=\"9\" width=\"16\"><\/figure>\n<div class=\"the-media-object__content\">\n                    Tech News<\/p>\n<div class=\"the-media-object__title  \">\n<p>    What is GLM 5.2? The new Chinese AI model that\u2019s rivalling Anthropic\n  <\/p><\/div>\n<\/div>\n<\/article>\n<article id=\"abe-2907014-pos4-c-latest-stories\" class=\"the-media-object m-modeMobile-1 m-modeDesktop-1 m-modeXL-1\" data-nid=\"2907014\" data-cid=\"9824134\" data-part-label=\"Partner content\">\n<figure id=\"abe-2907014-label-pos4-c-latest-stories\" class=\"the-media-object__figure\"><img decoding=\"async\" class=\"the-media-object__image\" src=\"https:\/\/images.euronews.com\/articles\/stories\/09\/82\/41\/34\/189x106_cmsv2_ab38c11d-e470-5bc9-a606-03b3f36a5d8c-9824134.jpg\" loading=\"lazy\" alt=\"Visitors inspect a China made BYD ATTO 3 at the IAA motor show in Munich, September 2023.\" height=\"9\" width=\"16\"><\/figure>\n<div class=\"the-media-object__content\">\n                    Europe News<\/p>\n<div class=\"the-media-object__title  \">\n<p>    October deadline for China trade talks &#8216;not realistic&#8217;, top MEP says\n  <\/p><\/div>\n<\/div>\n<\/article>\n<article id=\"abe-2907008-pos1-c-latest-stories-sidebar\" class=\"the-media-object m-modeMobile-2 m-modeDesktop-2 m-modeXL-2\" data-nid=\"2907008\" data-cid=\"9824092\" data-part-label=\"Partner content\">\n<figure id=\"abe-2907008-label-pos1-c-latest-stories-sidebar\" class=\"the-media-object__figure\"><img decoding=\"async\" class=\"the-media-object__image\" src=\"https:\/\/images.euronews.com\/articles\/stories\/09\/80\/07\/96\/189x106_cmsv2_c12f0be2-f1fc-5bbe-bb4e-23375e66ba12-9800796.jpg\" loading=\"lazy\" alt=\"FILE - FILE - A Blue Origin New Glenn rocket stands ready for launch at the Cape Canaveral Space Force station in Cape Canaveral, Fla., April 18, 2026.\" height=\"9\" width=\"16\"><\/figure>\n<div class=\"the-media-object__content\">\n                    Tech News<\/p>\n<div class=\"the-media-object__title  \">\n<p>    Amazon set to launch Leo, its rival to Starlink, later this year\n  <\/p><\/div>\n<\/div>\n<\/article>\n<article id=\"abe-2907035-pos2-c-latest-stories-sidebar\" class=\"the-media-object m-modeMobile-2 m-modeDesktop-2 m-modeXL-2\" data-nid=\"2907035\" data-cid=\"9824266\" data-part-label=\"Partner content\">\n<figure id=\"abe-2907035-label-pos2-c-latest-stories-sidebar\" class=\"the-media-object__figure\"><img decoding=\"async\" class=\"the-media-object__image\" src=\"https:\/\/images.euronews.com\/articles\/stories\/09\/82\/42\/66\/189x106_cmsv2_3dd0015d-b240-5a38-a2b2-f1b1c15d24d5-9824266.jpg\" loading=\"lazy\" alt=\"Ukrainian President Volodymyr Zelenskyy and and his wife Olena Zelenska with Irish President Catherine Connolly as they arrive in Ireland, on Tuesday Dec. 2, 2025. \" height=\"9\" width=\"16\"><\/figure>\n<div class=\"the-media-object__content\">\n                    Europe News<\/p>\n<div class=\"the-media-object__title  \">\n<p>    Ukraine and Moldova set to open another cluster of EU accession talks\n  <\/p><\/div>\n<\/div>\n<\/article>\n<article id=\"abe-2906997-pos3-c-latest-stories-sidebar\" class=\"the-media-object m-modeMobile-2 m-modeDesktop-2 m-modeXL-2\" data-nid=\"2906997\" data-cid=\"9824045\" data-part-label=\"Partner content\">\n<figure id=\"abe-2906997-label-pos3-c-latest-stories-sidebar\" class=\"the-media-object__figure\"><img decoding=\"async\" class=\"the-media-object__image\" src=\"https:\/\/images.euronews.com\/articles\/stories\/09\/82\/40\/45\/189x106_cmsv2_603e9c4f-98c3-5d8a-bc70-c42ab49152eb-9824045.jpg\" loading=\"lazy\" alt=\"A new artificial intelligence model from China is catching up to other leading American AI models.\" height=\"9\" width=\"16\"><\/figure>\n<div class=\"the-media-object__content\">\n                    Tech News<\/p>\n<div class=\"the-media-object__title  \">\n<p>    What is GLM 5.2? The new Chinese AI model that\u2019s rivalling Anthropic\n  <\/p><\/div>\n<\/div>\n<\/article>\n<article id=\"abe-2907014-pos4-c-latest-stories-sidebar\" class=\"the-media-object m-modeMobile-2 m-modeDesktop-2 m-modeXL-2\" data-nid=\"2907014\" data-cid=\"9824134\" data-part-label=\"Partner content\">\n<figure id=\"abe-2907014-label-pos4-c-latest-stories-sidebar\" class=\"the-media-object__figure\"><img decoding=\"async\" class=\"the-media-object__image\" src=\"https:\/\/images.euronews.com\/articles\/stories\/09\/82\/41\/34\/189x106_cmsv2_ab38c11d-e470-5bc9-a606-03b3f36a5d8c-9824134.jpg\" loading=\"lazy\" alt=\"Visitors inspect a China made BYD ATTO 3 at the IAA motor show in Munich, September 2023.\" height=\"9\" width=\"16\"><\/figure>\n<div class=\"the-media-object__content\">\n                    Europe News<\/p>\n<div class=\"the-media-object__title  \">\n<p>    October deadline for China trade talks &#8216;not realistic&#8217;, top MEP says\n  <\/p><\/div>\n<\/div>\n<\/article>\n<article class=\"helper-site-row o-article-newsy\">\n<div class=\"helper-site-container o-article-newsy__container\">\n<div class=\"o-article-newsy__main\">\n<header class=\"h-grid o-article-newsy__main__header\">\n<nav aria-label=\"Breadcrumbs\" class=\"c-article-breadcrumbs\">\n<div id=\"adb-article-breadcrumb\" class=\"c-article-breadcrumbs__list\">\n<p>                          Travel<\/p>\n<p>                          Residences<\/p><\/div>\n<\/nav>\n<h1 class=\"c-article-redesign-title\">\n                            Tripadvisor AI summaries give glowing reviews to dangerous hotels, consumer watchdog finds<\/h1>\n<div class=\"c-article-image-video u-position-relative \">\n<div class=\"js-superdiv u-aspect-ratio-16x9 u-position-relative \" data-sponsored=\"Partner content\"><img fetchpriority=\"high\" decoding=\"async\" class=\"js-poster-img c-article-media__img\" src=\"https:\/\/images.euronews.com\/articles\/stories\/09\/82\/40\/75\/1536x864_cmsv2_f09fd35e-7a0b-55ef-95cf-989efa6b2389-9824075.jpg\" width=\"1536\" height=\"864\" loading=\"eager\" alt=\"When Which? checked in March this year, there were 102 mentions of food poisoning at the Riu Palace. \"><\/div>\n<div class=\"c-article-caption u-position-absolute\"><i id=\"article-caption-content\" class=\"c-article-caption__content\"><span class=\"c-article-caption__text\"><br \/>\n              When Which? checked in March this year, there were 102 mentions of food poisoning at the Riu Palace.<br \/>\n                    <span class=\"u-color-white\">&#8211;\u00a0<\/span><span class=\"c-article-caption__copyright\">Copyright\u00a0<\/span><span class=\"c-article-caption__credit\"> Jose Marroquin<\/span><\/span><\/i><\/div>\n<div class=\"c-article-image-copyright c-article-image-copyright--novideo\">\n      Copyright\u00a0 Jose Marroquin\n  <\/div>\n<\/div>\n<\/header>\n<div class=\"h-grid o-article-newsy__main__body u-article-content\">\n<div class=\"o-article-newsy__contributors-publication-date\">\n<div class=\"c-article-contributors\">\n  By&amp;nbspRebecca Ann Hughes\n<\/div>\n<div class=\"c-article-publication-date\" data-timestamp=\"1783081125\">\n         Published on<br \/>\n            <time datetime=\"2026-07-03 14:18:45 +02:00\">03\/07\/2026 &#8211; 14:18 GMT+2<\/time><\/div>\n<\/div>\n<div class=\"c-article-share-comment u-align-items-center u-display-flex\"><span class=\"c-article-share-comment__links u-align-items-center u-display-flex u-justify-content-center js-c-article-share-comment-share\"><span class=\"c-article-share-comment__label\">Share<\/span><\/span><span class=\"c-article-share-comment__label\">Comments<\/span><span class=\"c-article-share-comment__label c-article-share-comment__label--always\">Add Euronews on Google<\/span><\/div>\n<div class=\"c-article-share-comment-popup-overlay js-c-article-share-comment-popup-overlay u-display-none\">\n<div id=\"js-c-article-share-comment-popup\" class=\"c-article-share-comment-popup js-c-article-share-comment-popup\">\n<div class=\"c-article-share-comment-popup__header u-display-flex\"><span>Share<\/span><img decoding=\"async\" src=\"https:\/\/static.euronews.com\/website\/images\/vector\/icon-close.svg\" width=\"24\" height=\"24\" alt=\"Close Button\" class=\"u-cursor-pointer js-c-article-share-comment-close\" loading=\"lazy\"><\/div>\n<div class=\"c-article-share-comment-popup__content u-display-flex\">\n<div id=\"share-comment-popup-content-container\" class=\"c-article-share-comment-popup__content__container u-display-flex\"><span class=\"u-display-flex u-gap-1 u-show-for-mobile-only\"><img decoding=\"async\" src=\"https:\/\/static.euronews.com\/website\/images\/vector\/social-icons\/article-redesign-facebook.svg\" width=\"24\" height=\"24\" alt=\"facebook\" loading=\"lazy\"><span>Facebook<\/span><\/span><img decoding=\"async\" src=\"https:\/\/static.euronews.com\/website\/images\/vector\/social-icons\/article-redesign-facebook.svg\" width=\"48\" height=\"48\" alt=\"facebook\" class=\"u-show-for-desktop\" loading=\"lazy\"><span class=\"u-display-flex u-gap-1 u-show-for-mobile-only\"><img decoding=\"async\" src=\"https:\/\/static.euronews.com\/website\/images\/vector\/social-icons\/article-redesign-twitter.svg\" width=\"24\" height=\"24\" alt=\"twitter\" loading=\"lazy\"><span>Twitter<\/span><\/span><img decoding=\"async\" src=\"https:\/\/static.euronews.com\/website\/images\/vector\/social-icons\/article-redesign-twitter.svg\" width=\"48\" height=\"48\" alt=\"twitter\" class=\"u-show-for-desktop\" loading=\"lazy\"><span class=\"u-display-flex u-gap-1 u-show-for-mobile-only\"><img decoding=\"async\" src=\"https:\/\/static.euronews.com\/website\/images\/vector\/social-icons\/article-redesign-flipboard.svg\" width=\"24\" height=\"24\" alt=\"flipboard\" loading=\"lazy\"><span>Flipboard<\/span><\/span><img decoding=\"async\" src=\"https:\/\/static.euronews.com\/website\/images\/vector\/social-icons\/article-redesign-flipboard.svg\" width=\"48\" height=\"48\" alt=\"flipboard\" class=\"u-show-for-desktop\" loading=\"lazy\"><span class=\"u-display-flex u-gap-1 u-show-for-mobile-only\"><img decoding=\"async\" src=\"https:\/\/static.euronews.com\/website\/images\/vector\/social-icons\/article-redesign-send.svg\" width=\"24\" height=\"24\" alt=\"send\" loading=\"lazy\"><span>Send<\/span><\/span><img decoding=\"async\" src=\"https:\/\/static.euronews.com\/website\/images\/vector\/social-icons\/article-redesign-send.svg\" width=\"48\" height=\"48\" alt=\"send\" class=\"u-show-for-desktop\" loading=\"lazy\"><span class=\"u-display-flex u-gap-1 u-show-for-mobile-only\"><img decoding=\"async\" src=\"https:\/\/static.euronews.com\/website\/images\/vector\/social-icons\/article-redesign-reddit.svg\" width=\"24\" height=\"24\" alt=\"reddit\" loading=\"lazy\"><span>Reddit<\/span><\/span><img decoding=\"async\" src=\"https:\/\/static.euronews.com\/website\/images\/vector\/social-icons\/article-redesign-reddit.svg\" width=\"48\" height=\"48\" alt=\"reddit\" class=\"u-show-for-desktop\" loading=\"lazy\"><span class=\"u-display-flex u-gap-1 u-show-for-mobile-only\"><img decoding=\"async\" src=\"https:\/\/static.euronews.com\/website\/images\/vector\/social-icons\/article-redesign-linkedin.svg\" width=\"24\" height=\"24\" alt=\"linkedin\" loading=\"lazy\"><span>Linkedin<\/span><\/span><img decoding=\"async\" src=\"https:\/\/static.euronews.com\/website\/images\/vector\/social-icons\/article-redesign-linkedin.svg\" width=\"48\" height=\"48\" alt=\"linkedin\" class=\"u-show-for-desktop\" loading=\"lazy\"><span class=\"u-display-flex u-gap-1 u-show-for-mobile-only\"><img decoding=\"async\" src=\"https:\/\/static.euronews.com\/website\/images\/vector\/social-icons\/article-redesign-messenger.svg\" width=\"24\" height=\"24\" alt=\"messenger\" loading=\"lazy\"><span>Messenger<\/span><\/span><img decoding=\"async\" src=\"https:\/\/static.euronews.com\/website\/images\/vector\/social-icons\/article-redesign-messenger.svg\" width=\"48\" height=\"48\" alt=\"messenger\" class=\"u-show-for-desktop\" loading=\"lazy\"><span class=\"u-display-flex u-gap-1 u-show-for-mobile-only\"><img decoding=\"async\" src=\"https:\/\/static.euronews.com\/website\/images\/vector\/social-icons\/article-redesign-telegram.svg\" width=\"24\" height=\"24\" alt=\"telegram\" loading=\"lazy\"><span>Telegram<\/span><\/span><img decoding=\"async\" src=\"https:\/\/static.euronews.com\/website\/images\/vector\/social-icons\/article-redesign-telegram.svg\" width=\"48\" height=\"48\" alt=\"telegram\" class=\"u-show-for-desktop\" loading=\"lazy\"><span class=\"u-display-flex u-gap-1 u-show-for-mobile-only\"><img decoding=\"async\" src=\"https:\/\/static.euronews.com\/website\/images\/vector\/social-icons\/article-redesign-vk.svg\" width=\"24\" height=\"24\" alt=\"vk\" loading=\"lazy\"><span>VK<\/span><\/span><img decoding=\"async\" src=\"https:\/\/static.euronews.com\/website\/images\/vector\/social-icons\/article-redesign-vk.svg\" width=\"48\" height=\"48\" alt=\"vk\" class=\"u-show-for-desktop\" loading=\"lazy\"><span class=\"u-display-flex u-gap-1 u-show-for-mobile-only\"><img decoding=\"async\" src=\"https:\/\/static.euronews.com\/website\/images\/vector\/social-icons\/article-redesign-bluesky.svg\" width=\"24\" height=\"24\" alt=\"bluesky\" loading=\"lazy\"><span>Bluesky<\/span><\/span><img decoding=\"async\" src=\"https:\/\/static.euronews.com\/website\/images\/vector\/social-icons\/article-redesign-bluesky.svg\" width=\"48\" height=\"48\" alt=\"bluesky\" class=\"u-show-for-desktop\" loading=\"lazy\"><span class=\"u-display-flex u-gap-1 u-show-for-mobile-only\"><img decoding=\"async\" src=\"https:\/\/static.euronews.com\/website\/images\/vector\/social-icons\/article-redesign-threads.svg\" width=\"24\" height=\"24\" alt=\"threads\" loading=\"lazy\"><span>Threads<\/span><\/span><img decoding=\"async\" src=\"https:\/\/static.euronews.com\/website\/images\/vector\/social-icons\/article-redesign-threads.svg\" width=\"48\" height=\"48\" alt=\"threads\" class=\"u-show-for-desktop\" loading=\"lazy\"><span class=\"u-display-flex u-gap-1 u-show-for-mobile-only\"><img decoding=\"async\" src=\"https:\/\/static.euronews.com\/website\/images\/vector\/social-icons\/article-redesign-whatsapp.svg\" width=\"24\" height=\"24\" alt=\"whatsapp\" loading=\"lazy\"><span>Whatsapp<\/span><\/span><img decoding=\"async\" src=\"https:\/\/static.euronews.com\/website\/images\/vector\/social-icons\/article-redesign-whatsapp.svg\" width=\"48\" height=\"48\" alt=\"whatsapp\" class=\"u-show-for-desktop\" loading=\"lazy\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<h2 class=\"c-article-summary\">\n        Tripadvisor&#8217;s new AI review summaries are masking reports of food poisoning, sexual harassment and serious hygiene failures, a Which? investigation has found.<br \/>\n    <\/h2>\n<div class=\"c-article-content c-article-content--travel js-article-content\">\n<p>When browsing Tripadvisor, holidaymakers will now find an AI summary at the top of the page for the hotel they are looking at. <\/p>\n<div>\n<div class=\"c-ad u-show-for-mobile-only\">\n<div class=\"c-ad__placeholder\"><img decoding=\"async\" class=\"c-ad__placeholder__logo\" src=\"https:\/\/static.euronews.com\/website\/images\/logos\/logo-euronews-stacked-outlined-72x72-grey-9.svg\" width=\"72\" height=\"72\" alt loading=\"lazy\"><span>ADVERTISEMENT<\/span><\/div>\n<\/div>\n<div class=\"c-ad u-show-for-desktop\">\n<div class=\"c-ad__placeholder\"><img decoding=\"async\" class=\"c-ad__placeholder__logo\" src=\"https:\/\/static.euronews.com\/website\/images\/logos\/logo-euronews-stacked-outlined-72x72-grey-9.svg\" width=\"72\" height=\"72\" alt loading=\"lazy\"><span>ADVERTISEMENT<\/span><\/div>\n<\/div>\n<\/div>\n<p>These summaries may look useful in giving quick and easy information about the property, but in some cases scrolling down to guest reviews tells another story, according to a recently released investigation by UK consumer champion Which?. <\/p>\n<h2>\u2018Spotless\u2019 hotel with a history of food poisoning<\/h2>\n<p>Tripadvisor&#8217;s AI summary describes the five-star, all-inclusive, Riu Palace Santa Maria in Cape Verde as &#8216;popular with many travellers&#8217;, with &#8216;spacious rooms&#8217;, \u2018diverse restaurants\u2019 that earn \u2018rave reviews\u2019 and cleanliness summarised as &#8216;spotless&#8217;. <\/p>\n<p>However, recent reviews on Tripadvisor paint a very different picture.<\/p>\n<p>Guests at the Riu Palace reported &#8216;exceptionally poor hygiene&#8217;, \u2018no basic cleaning or hygiene standards\u2019 and food that was &#8216;awful, bland, unsafe and inedible&#8217;. <\/p>\n<p>One guest said she was served raw chicken; another shared photographs of flies and birds in the buffet food and another spotted \u2018dead little roasted mice by the sitting area\u2019 on her \u2018nightmare\u2019 holiday. One guest whose whole family fell ill wrote: \u2018This place will destroy holidays, and [has the] potential to take lives.\u2019 <\/p>\n<p>When Which? checked in March this year, there were 102 mentions of food poisoning at the Riu Palace. <\/p>\n<p>The resort also had 32 one- and two-star reviews posted between December 2025 and April 2026 alone, 14 of which say at least one member of the party fell seriously ill with some form of food poisoning. Many were hospitalised, some flew home early and one guest died this year. <\/p>\n<p>The hotel is now involved in a group legal action representing at least 412 holidaymakers who say they became ill after staying at the property, with seven deaths reported since 2023. <\/p>\n<p>Another of Tripadvisor\u2019s AI tools, an interactive trip planning bot called Ollie, also failed to warn holidaymakers about poor hygiene. When asked directly about the risk of contracting food poisoning at the Riu Palace, Ollie said food poisoning was \u2018quite unlikely\u2019, and that the resort had a \u2018strong reputation for high hygiene standards\u2019. <\/p>\n<h2>AI summaries downplay serious issues<\/h2>\n<p>When Which? asked Tripadvisor about its AI summaries, it said it prioritises \u2018transparency and impartiality\u2019 and its summaries \u2018surface a range of both positive and negative community feedback associated with listings\u2019. <\/p>\n<p>Tripadvisor also told Which? that AI chat assistant tool Ollie \u2018draws from a selection of reviews based on detail and recency, and matches by language and context\u2019, but it added that it is a \u2018product in development\u2019, and that it is now actively looking into several examples the consumer champion provided where reviews did not match. <\/p>\n<p>The Riu Palace wasn\u2019t the only hotel that Which? found serious reports of food poisoning missing from its Tripadvisor AI summary. <\/p>\n<div class=\"c-widget-related\" data-stories-id data-event=\"widget_related\">\n<div class=\"c-widget-related__title\"><b class=\"c-widget-related__title__text\" lang=\"en\">Related<\/b><\/div>\n<ul class=\"c-widget-related__list\">\n<li class=\"c-widget-related__item\">Rigorous rules and hundreds of voters: How hospitality experts decide the world\u2019s 50 best hotels<\/li>\n<li class=\"c-widget-related__item\">From cranes and castles to boats and igloos, these are the best one-of-a-kind hotels in Europe<\/li>\n<\/ul>\n<\/div>\n<p>Several guests who stayed at Garza Blanca resort in Cancun in the past 12 months also left reviews saying they fell ill, including a wedding party. Yet Tripadvisor\u2019s AI overview is once again glowing, describing \u2018immaculate cleanliness\u2019, adding that its dining options \u2018earn [it] positive feedback\u2019. <\/p>\n<p>Another example was the Occidental Caribe in the Dominican Republic. Recent reviewers called it a \u2018disaster and disturbing\u2019 as recently as March 2026. Another called it the \u2018worst place imaginable\u2019. <\/p>\n<p>One guest said her room smelled of sewage and that half of the 68-person wedding party she\u2019d travelled with fell ill. Someone who visited in January reported that the whole hotel smelled of mould. Several mentioned the lack of access to running water \u2013 one guest resorted to showering with bottled water. <\/p>\n<p>In contrast, the AI review summary talks about the hotel\u2019s \u2018abundant\u2019 amenities, with only a vague nod to \u2018inconsistent\u2019 cleanliness and \u2018maintenance issues\u2019. <\/p>\n<h2>AI describes sexual harassment as \u2018lapses in service\u2019<\/h2>\n<p>There are other dangers Tripadvisor\u2019s AI summaries don\u2019t share. At Kaia Coracesium on the Antalya coast in Turkey, several reviewers who visited last summer wrote they felt unsafe due to repeated sexual harassment from male hotel staff, including inappropriate jokes and gestures, and repeated requests to connect on social media. <\/p>\n<p>Two different guests reported that a male member of staff followed their daughters to request their social media details. In one of these cases, the reviewer says a restaurant worker followed her up the stairs to her room. <\/p>\n<p>The Tripadvisor AI review summarises the service as \u2018friendly\u2019. The closest it comes to referring to these serious allegations is: \u2018Lapses [in service] noted by a few\u2019. <\/p>\n<h2>AI makes reviews \u2018easy to digest\u2019<\/h2>\n<p>This suggests that the company\u2019s AI systems are capable of identifying and referencing these allegations, recognising that concerns raised by even a minority of reviewers may warrant inclusion in its summaries. <\/p>\n<p>However, questions remain as to why such references do not appear consistently and, when they do, why the language used appears to minimise their significance. <\/p>\n<p>Tripadvisor said its summaries &#8220;use large language models and natural language processing to read recent reviews, identify the most common themes and then turn those themes into short, plain-English overviews&#8221;, and that its goal was to &#8220;make content from Tripadvisor\u2019s reviews and opinions as easy as possible to digest, but also to capture and highlight the broad spectrum of positive and negative opinion without favouring one sentiment or the other&#8221;. <\/p>\n<p>It told Which? that summaries are updated on a monthly basis &#8220;and are rooted in the previous 12 months of reviews at the time of each update&#8221;, and that reviews are treated equally regardless of rating, highlighting what reviewers mention most often. <\/p>\n<div class=\"c-widget-related\" data-stories-id data-event=\"widget_related\">\n<div class=\"c-widget-related__title\"><b class=\"c-widget-related__title__text\" lang=\"en\">Related<\/b><\/div>\n<ul class=\"c-widget-related__list\">\n<li class=\"c-widget-related__item\">Washing underwear in kettles and raiding the breakfast buffet: Strange hotel guest habits revealed<\/li>\n<\/ul>\n<\/div>\n<p>For comparison, Which? looked at rival platforms\u2019 approach to AI summaries for hotels. Google manages context in their AI summaries far better. Google&#8217;s overview for the Riu Palace warned of &#8216;potential for illness&#8217; and flagged &#8216;outbreaks of illness&#8217; and &#8216;concerns over birds in the buffet areas&#8217;. <\/p>\n<p>The consumer champion also compared Google\u2019s AI overview to Tripadvisor for Britannia hotels, the worst-rated chain in Which?\u2019s hotel survey for more than 10 years. <\/p>\n<p>For the Britannia International hotel in London, Google accurately shared that the hotel was \u2018frequently rated as one of the worst hotel chains in the UK\u2019 and further highlighted guest reviews of \u2018filthy\u2019 conditions and \u2018horrendous\u2019 service. Tripadvisor\u2019s own summary of the same hotel said guests \u2018often praise the clean rooms\u2019 and described the atmosphere as \u2018charming\u2019. <\/p>\n<h2>\u2018No need to blindly trust AI-generated content\u2019<\/h2>\n<p>In response to the investigation, a spokesperson for Tripadvisor said, \u201cOur AI Summaries have been designed to uphold the integrity and transparency that has made Tripadvisor trusted by millions of travellers for over 25 years. <\/p>\n<p>\u201cThey provide snapshots based on high volumes of user-generated content and explicitly are not intended to replace individual reviews. Users can easily click to see the traveller quotes behind each review element or access all reviews for that listing, eliminating any need to blindly trust AI-generated content.\u201d<\/p>\n<p>Rory Boland, editor of Which? Travel, acknowledged that users can still fact-check its summaries against real reviews, but said, \u201cThis ignores the fact that [Tripadvisor] made the decision to push these summaries to the very top of the page. This failure to surface critical safety information is unacceptable and potentially life-threatening.&#8221;<\/p>\n<p>Boland advises users to scroll past these summaries and look at guest reviews, particularly one-star ratings, and at reviews on other sites, to make sure their next stay is a safe one.<\/p>\n<\/div>\n<p>                                  Go to accessibility shortcuts<\/p>\n<div class=\"c-article-share-comment u-align-items-center u-display-flex\"><span class=\"c-article-share-comment__links u-align-items-center u-display-flex u-justify-content-center js-c-article-share-comment-share\"><span class=\"c-article-share-comment__label\">Share<\/span><\/span><span class=\"c-article-share-comment__label\">Comments<\/span><span class=\"c-article-share-comment__label c-article-share-comment__label--always\">Add Euronews on Google<\/span><\/div>\n<div id=\"adb-article-you-might-also-like\" class=\"perf-cv-auto c-article-you-might-also-like\">\n<h2 class=\"c-article-you-might-also-like__title\">\n        Read more<br \/>\n      <\/h2>\n<div class=\"c-article-you-might-also-like__container\">\n<article id=\"abe-2906952-pos0-c-article-you-might-also-like__item\" class=\"the-media-object m-modeMobile-1 m-modeDesktop-1 m-modeXL-1\" data-nid=\"2906952\" data-cid=\"9823948\" data-part-label=\"Partner content\">\n<figure id=\"abe-2906952-label-pos0-c-article-you-might-also-like__item\" class=\"the-media-object__figure\"><img decoding=\"async\" class=\"the-media-object__image\" src=\"https:\/\/images.euronews.com\/articles\/stories\/09\/82\/37\/58\/480x270_cmsv2_066b60ba-fb1a-5660-8918-c377f004c218-9823758.jpg\" loading=\"lazy\" alt=\"file photo\" height=\"9\" width=\"16\"><\/figure>\n<div class=\"the-media-object__content\">\n                    Travel News<\/p>\n<h3 class=\"the-media-object__title  \">\n<p>    Cyprus: Only 23% of tourist accommodation is fully licensed<br \/>\n  <\/h3>\n<\/div>\n<\/article>\n<article id=\"abe-2906989-pos1-c-article-you-might-also-like__item\" class=\"the-media-object m-modeMobile-1 m-modeDesktop-1 m-modeXL-1\" data-nid=\"2906989\" data-cid=\"9823977\" data-part-label=\"Partner content\">\n<figure id=\"abe-2906989-label-pos1-c-article-you-might-also-like__item\" class=\"the-media-object__figure\"><img decoding=\"async\" class=\"the-media-object__image\" src=\"https:\/\/images.euronews.com\/articles\/stories\/09\/82\/39\/77\/480x270_cmsv2_f9d931cb-1c58-5802-9dfc-72bb0546aeff-9823977.jpg\" loading=\"lazy\" alt=\"The steam trains now operate exclusively as a tourist attraction in the summers between the stations of Realp and Oberwald\" height=\"9\" width=\"16\"><\/figure>\n<div class=\"the-media-object__content\">\n                    Moments<\/p>\n<h3 class=\"the-media-object__title  \">\n<p>    This steam railway that chugs through the Swiss Alps has turned 100<br \/>\n  <\/h3>\n<\/div>\n<\/article>\n<article id=\"abe-2906953-pos2-c-article-you-might-also-like__item\" class=\"the-media-object m-modeMobile-1 m-modeDesktop-1 m-modeXL-1\" data-nid=\"2906953\" data-cid=\"9823924\" data-part-label=\"Partner content\">\n<figure id=\"abe-2906953-label-pos2-c-article-you-might-also-like__item\" class=\"the-media-object__figure\"><img decoding=\"async\" class=\"the-media-object__image\" src=\"https:\/\/images.euronews.com\/articles\/stories\/09\/82\/39\/24\/480x270_cmsv2_357f390d-9400-5cca-9d50-15e8760bf3da-9823924.jpg\" loading=\"lazy\" alt=\"Aegean Airlines has relaunched flights between Paphos and Athens\" height=\"9\" width=\"16\"><\/figure>\n<div class=\"the-media-object__content\">\n                    Travel News<\/p>\n<h3 class=\"the-media-object__title  \">\n<p>    Aegean resumes direct flights between Paphos and Athens<br \/>\n  <\/h3>\n<\/div>\n<\/article>\n<\/div>\n<\/div>\n<div class=\"perf-cv-auto\">\n<ul id=\"adb-article-tags\" class=\"c-tags-list\">\n<li class=\"c-tags-list__item\">\n<section class=\"tc-cta\" data-twig-component=\"Cta-default\">\n  AI<br \/>\n<\/section>\n<\/li>\n<li class=\"c-tags-list__item\">\n<section class=\"tc-cta\" data-twig-component=\"Cta-default\">\n  Tourists<br \/>\n<\/section>\n<\/li>\n<li class=\"c-tags-list__item\">\n<section class=\"tc-cta\" data-twig-component=\"Cta-default\">\n  travel warning<br \/>\n<\/section>\n<\/li>\n<li class=\"c-tags-list__item\">\n<section class=\"tc-cta\" data-twig-component=\"Cta-default\">\n  holiday accommodation<br \/>\n<\/section>\n<\/li>\n<li class=\"c-tags-list__item\">\n<section class=\"tc-cta\" data-twig-component=\"Cta-default\">\n  Hotel Industry<br \/>\n<\/section>\n<\/li>\n<li class=\"c-tags-list__item\">\n<section class=\"tc-cta\" data-twig-component=\"Cta-default\">\n  HOTEL<br \/>\n<\/section>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<aside class=\"o-article-newsy__aside\">\n<div class=\"c-ad-wrapper o-article-newsy__aside__content-1\" data-ad-name=\"adzone-halfpage\">\n<div class=\"c-ad c-ad-halfpage u-show-for-desktop\">\n<div class=\"c-ad__placeholder\"><img loading=\"lazy\" decoding=\"async\" class=\"c-ad__placeholder__logo\" src=\"https:\/\/static.euronews.com\/website\/images\/logos\/logo-euronews-stacked-outlined-72x72-grey-9.svg\" width=\"72\" height=\"72\" alt><span>ADVERTISEMENT<\/span><\/div>\n<\/div>\n<div class=\"c-ad u-show-for-mobile-only\">\n<div class=\"c-ad__placeholder\"><img loading=\"lazy\" decoding=\"async\" class=\"c-ad__placeholder__logo\" src=\"https:\/\/static.euronews.com\/website\/images\/logos\/logo-euronews-stacked-outlined-72x72-grey-9.svg\" width=\"72\" height=\"72\" alt><span>ADVERTISEMENT<\/span><\/div>\n<\/div>\n<\/div>\n<div id=\"adb-article-top-stories\" class=\"perf-cv-auto c-top-stories\">\n<h2 class=\"c-top-stories__title\">Top stories<\/h2>\n<div class=\"c-top-stories__item\">\n<article id=\"abe-2849382-pos2-top-stories\" class=\"the-media-object m-modeMobile-2 m-modeDesktop-2 m-modeXL-2 the-media-object--has-video the-media-object--no-label\" data-nid=\"2849382\" data-cid=\"9560464\" data-part-label=\"Partner content\">\n<figure id=\"abe-2849382-label-pos2-top-stories\" class=\"the-media-object__figure\"><img decoding=\"async\" class=\"the-media-object__image\" src=\"https:\/\/images.euronews.com\/articles\/stories\/09\/56\/04\/64\/320x180_cmsv2_cba69ac4-7bd3-5886-88da-252745379693-9560464.jpg\" loading=\"lazy\" alt=\"Travel - Euronews\" height=\"9\" width=\"16\"><\/figure>\n<div class=\"the-media-object__content\">\n<h3 class=\"the-media-object__title  \">\n<p>    Euronews Travel Channel \u2013 Travel News, Guides, Magazines &amp; Inspiration | 24\/7<br \/>\n  <\/h3>\n<\/div>\n<\/article>\n<\/div>\n<div class=\"c-top-stories__item\">\n<article id=\"abe-2906989-pos3-top-stories\" class=\"the-media-object m-modeMobile-2 m-modeDesktop-2 m-modeXL-2 the-media-object--no-label\" data-nid=\"2906989\" data-cid=\"9823977\" data-part-label=\"Partner content\">\n<figure id=\"abe-2906989-label-pos3-top-stories\" class=\"the-media-object__figure\"><img decoding=\"async\" class=\"the-media-object__image\" src=\"https:\/\/images.euronews.com\/articles\/stories\/09\/82\/39\/77\/320x180_cmsv2_f9d931cb-1c58-5802-9dfc-72bb0546aeff-9823977.jpg\" loading=\"lazy\" alt=\"The steam trains now operate exclusively as a tourist attraction in the summers between the stations of Realp and Oberwald\" height=\"9\" width=\"16\"><\/figure>\n<div class=\"the-media-object__content\">\n<h3 class=\"the-media-object__title  \">\n<p>    This steam railway that chugs through the Swiss Alps has turned 100<br \/>\n  <\/h3>\n<\/div>\n<\/article>\n<\/div>\n<div class=\"c-top-stories__item\">\n<article id=\"abe-2902333-pos4-top-stories\" class=\"the-media-object m-modeMobile-2 m-modeDesktop-2 m-modeXL-2 the-media-object--no-label\" data-nid=\"2902333\" data-cid=\"9800198\" data-part-label=\"Partner content\">\n<figure id=\"abe-2902333-label-pos4-top-stories\" class=\"the-media-object__figure\"><img decoding=\"async\" class=\"the-media-object__image\" src=\"https:\/\/images.euronews.com\/articles\/stories\/09\/80\/01\/98\/320x180_cmsv2_426fadf3-50ef-5950-aa9a-56a4d2fa3f49-9800198.jpg\" loading=\"lazy\" alt=\"Das M\u00fchlwald Quality Time Family Resort in the Dolomites, Italy\" height=\"9\" width=\"16\"><\/figure>\n<div class=\"the-media-object__content\">\n<h3 class=\"the-media-object__title  \">\n<p>    Could a family-friendly resort make my toddler sleep the night?<br \/>\n  <\/h3>\n<\/div>\n<\/article>\n<\/div>\n<div class=\"c-top-stories__item\">\n<article id=\"abe-2906797-pos5-top-stories\" class=\"the-media-object m-modeMobile-2 m-modeDesktop-2 m-modeXL-2 the-media-object--no-label\" data-nid=\"2906797\" data-cid=\"9822978\" data-part-label=\"Partner content\">\n<figure id=\"abe-2906797-label-pos5-top-stories\" class=\"the-media-object__figure\"><img decoding=\"async\" class=\"the-media-object__image\" src=\"https:\/\/images.euronews.com\/articles\/stories\/09\/82\/29\/78\/320x180_cmsv2_0a631976-d39f-51a5-90aa-d046ec3ee170-9822978.jpg\" loading=\"lazy\" alt=\"There are some budget airline routes to Asian destinations like Phuket if you go via the Middle East or India\" height=\"9\" width=\"16\"><\/figure>\n<div class=\"the-media-object__content\">\n<h3 class=\"the-media-object__title  \">\n<p>    How to fly to Asia from Europe for less<br \/>\n  <\/h3>\n<\/div>\n<\/article>\n<\/div>\n<div class=\"c-top-stories__item\">\n<article id=\"abe-2906729-pos6-top-stories\" class=\"the-media-object m-modeMobile-2 m-modeDesktop-2 m-modeXL-2 the-media-object--no-label\" data-nid=\"2906729\" data-cid=\"9822617\" data-part-label=\"Partner content\">\n<figure id=\"abe-2906729-label-pos6-top-stories\" class=\"the-media-object__figure\"><img decoding=\"async\" class=\"the-media-object__image\" src=\"https:\/\/images.euronews.com\/articles\/stories\/09\/82\/26\/17\/320x180_cmsv2_43cdeecf-878a-5521-b924-dac1a3bc44d0-9822617.jpg\" loading=\"lazy\" alt=\"Skyscanner has shared seven tips on how to get cheap last-minute flight deals\" height=\"9\" width=\"16\"><\/figure>\n<div class=\"the-media-object__content\">\n<h3 class=\"the-media-object__title  \">\n<p>    How to get affordable last-minute flights according to Skyscanner<br \/>\n  <\/h3>\n<\/div>\n<\/article>\n<\/div>\n<\/div>\n<div class=\"perf-cv-auto c-ad-wrapper o-article-newsy__aside__content-2\" data-ad-name=\"adzone-halfpage\">\n<div class=\"c-ad c-ad-halfpage u-show-for-desktop\">\n<div class=\"c-ad__placeholder\"><img loading=\"lazy\" decoding=\"async\" class=\"c-ad__placeholder__logo\" src=\"https:\/\/static.euronews.com\/website\/images\/logos\/logo-euronews-stacked-outlined-72x72-grey-9.svg\" width=\"72\" height=\"72\" alt><span>ADVERTISEMENT<\/span><\/div>\n<\/div>\n<div class=\"c-ad u-show-for-mobile-only\">\n<div class=\"c-ad__placeholder\"><img loading=\"lazy\" decoding=\"async\" class=\"c-ad__placeholder__logo\" src=\"https:\/\/static.euronews.com\/website\/images\/logos\/logo-euronews-stacked-outlined-72x72-grey-9.svg\" width=\"72\" height=\"72\" alt><span>ADVERTISEMENT<\/span><\/div>\n<\/div>\n<\/div>\n<div class=\"perf-cv-auto c-most-viewed\">\n<h2 class=\"c-most-viewed__title qa-section-title\">Most read<\/h2>\n<div class=\"c-most-viewed__list\">\n<div class=\"c-most-viewed__item\"><span class=\"c-most-viewed__item__number\">1<\/span><\/p>\n<article id=\"abe-2906338-pos1-mostViewed\" class=\"the-media-object m-modeMobile-3 m-modeDesktop-3 m-modeXL-3 the-media-object--has-related the-media-object--no-label\" data-nid=\"2906338\" data-cid=\"9820430\" data-part-label=\"Partner content\">\n<div class=\"the-media-object__content\">\n<h3 class=\"the-media-object__title  \">\n<p>    Nine of the top 10 strongest passports globally are European<br \/>\n  <\/h3>\n<\/div>\n<\/article>\n<\/div>\n<div class=\"c-most-viewed__item\"><span class=\"c-most-viewed__item__number\">2<\/span><\/p>\n<article id=\"abe-2905593-pos2-mostViewed\" class=\"the-media-object m-modeMobile-3 m-modeDesktop-3 m-modeXL-3 the-media-object--has-related the-media-object--no-label\" data-nid=\"2905593\" data-cid=\"9816515\" data-part-label=\"Partner content\">\n<div class=\"the-media-object__content\">\n<h3 class=\"the-media-object__title  \">\n<p>    Travelling to Croatia? Here are the best places to visit<br \/>\n  <\/h3>\n<\/div>\n<\/article>\n<\/div>\n<div class=\"c-most-viewed__item\"><span class=\"c-most-viewed__item__number\">3<\/span><\/p>\n<article id=\"abe-2906392-pos3-mostViewed\" class=\"the-media-object m-modeMobile-3 m-modeDesktop-3 m-modeXL-3 the-media-object--has-related the-media-object--no-label\" data-nid=\"2906392\" data-cid=\"9820666\" data-part-label=\"Partner content\">\n<div class=\"the-media-object__content\">\n<h3 class=\"the-media-object__title  \">\n<p>    Visa\u2019s new platform promises travel perks in European destinations<br \/>\n  <\/h3>\n<\/div>\n<\/article>\n<\/div>\n<div class=\"c-most-viewed__item\"><span class=\"c-most-viewed__item__number\">4<\/span><\/p>\n<article id=\"abe-2885787-pos4-mostViewed\" class=\"the-media-object m-modeMobile-3 m-modeDesktop-3 m-modeXL-3 the-media-object--has-video the-media-object--no-label\" data-nid=\"2885787\" data-cid=\"9720201\" data-part-label=\"Partner content\">\n<div class=\"the-media-object__content\">\n<h3 class=\"the-media-object__title  \">\n<p>    \u0130stanbul luxury: where ancient heritage meets the Bosphorus<br \/>\n  <\/h3>\n<div class=\"the-media-object__quote\">In partnership with <strong>GoT\u00fcrkiye<\/strong><\/div>\n<\/div>\n<\/article>\n<\/div>\n<div class=\"c-most-viewed__item\"><span class=\"c-most-viewed__item__number\">5<\/span><\/p>\n<article id=\"abe-2906400-pos5-mostViewed\" class=\"the-media-object m-modeMobile-3 m-modeDesktop-3 m-modeXL-3 the-media-object--has-related the-media-object--no-label\" data-nid=\"2906400\" data-cid=\"9820698\" data-part-label=\"Partner content\">\n<div class=\"the-media-object__content\">\n<h3 class=\"the-media-object__title  \">\n<p>    Europe\u2019s aviation sector warns EES has reached a &#8216;critical point&#8217;<br \/>\n  <\/h3>\n<\/div>\n<\/article>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"perf-cv-auto c-ad-wrapper o-article-newsy__aside__content-3\" data-ad-name=\"adzone-halfpage\">\n<div class=\"c-ad c-ad-halfpage u-show-for-desktop\">\n<div class=\"c-ad__placeholder\"><img loading=\"lazy\" decoding=\"async\" class=\"c-ad__placeholder__logo\" src=\"https:\/\/static.euronews.com\/website\/images\/logos\/logo-euronews-stacked-outlined-72x72-grey-9.svg\" width=\"72\" height=\"72\" alt><span>ADVERTISEMENT<\/span><\/div>\n<\/div>\n<div class=\"c-ad u-show-for-mobile-only\">\n<div class=\"c-ad__placeholder\"><img loading=\"lazy\" decoding=\"async\" class=\"c-ad__placeholder__logo\" src=\"https:\/\/static.euronews.com\/website\/images\/logos\/logo-euronews-stacked-outlined-72x72-grey-9.svg\" width=\"72\" height=\"72\" alt><span>ADVERTISEMENT<\/span><\/div>\n<\/div>\n<\/div>\n<\/aside>\n<\/div>\n<\/article>\n<article id=\"abe-2906952-pos0-c-article-you-might-also-like__item\" class=\"the-media-object m-modeMobile-1 m-modeDesktop-1 m-modeXL-1\" data-nid=\"2906952\" data-cid=\"9823948\" data-part-label=\"Partner content\">\n<figure id=\"abe-2906952-label-pos0-c-article-you-might-also-like__item\" class=\"the-media-object__figure\"><img decoding=\"async\" class=\"the-media-object__image\" src=\"https:\/\/images.euronews.com\/articles\/stories\/09\/82\/37\/58\/480x270_cmsv2_066b60ba-fb1a-5660-8918-c377f004c218-9823758.jpg\" loading=\"lazy\" alt=\"file photo\" height=\"9\" width=\"16\"><\/figure>\n<div class=\"the-media-object__content\">\n                    Travel News<\/p>\n<h3 class=\"the-media-object__title  \">\n<p>    Cyprus: Only 23% of tourist accommodation is fully licensed<br \/>\n  <\/h3>\n<\/div>\n<\/article>\n<article id=\"abe-2906989-pos1-c-article-you-might-also-like__item\" class=\"the-media-object m-modeMobile-1 m-modeDesktop-1 m-modeXL-1\" data-nid=\"2906989\" data-cid=\"9823977\" data-part-label=\"Partner content\">\n<figure id=\"abe-2906989-label-pos1-c-article-you-might-also-like__item\" class=\"the-media-object__figure\"><img decoding=\"async\" class=\"the-media-object__image\" src=\"https:\/\/images.euronews.com\/articles\/stories\/09\/82\/39\/77\/480x270_cmsv2_f9d931cb-1c58-5802-9dfc-72bb0546aeff-9823977.jpg\" loading=\"lazy\" alt=\"The steam trains now operate exclusively as a tourist attraction in the summers between the stations of Realp and Oberwald\" height=\"9\" width=\"16\"><\/figure>\n<div class=\"the-media-object__content\">\n                    Moments<\/p>\n<h3 class=\"the-media-object__title  \">\n<p>    This steam railway that chugs through the Swiss Alps has turned 100<br \/>\n  <\/h3>\n<\/div>\n<\/article>\n<article id=\"abe-2906953-pos2-c-article-you-might-also-like__item\" class=\"the-media-object m-modeMobile-1 m-modeDesktop-1 m-modeXL-1\" data-nid=\"2906953\" data-cid=\"9823924\" data-part-label=\"Partner content\">\n<figure id=\"abe-2906953-label-pos2-c-article-you-might-also-like__item\" class=\"the-media-object__figure\"><img decoding=\"async\" class=\"the-media-object__image\" src=\"https:\/\/images.euronews.com\/articles\/stories\/09\/82\/39\/24\/480x270_cmsv2_357f390d-9400-5cca-9d50-15e8760bf3da-9823924.jpg\" loading=\"lazy\" alt=\"Aegean Airlines has relaunched flights between Paphos and Athens\" height=\"9\" width=\"16\"><\/figure>\n<div class=\"the-media-object__content\">\n                    Travel News<\/p>\n<h3 class=\"the-media-object__title  \">\n<p>    Aegean resumes direct flights between Paphos and Athens<br \/>\n  <\/h3>\n<\/div>\n<\/article>\n<article id=\"abe-2849382-pos2-top-stories\" class=\"the-media-object m-modeMobile-2 m-modeDesktop-2 m-modeXL-2 the-media-object--has-video the-media-object--no-label\" data-nid=\"2849382\" data-cid=\"9560464\" data-part-label=\"Partner content\">\n<figure id=\"abe-2849382-label-pos2-top-stories\" class=\"the-media-object__figure\"><img decoding=\"async\" class=\"the-media-object__image\" src=\"https:\/\/images.euronews.com\/articles\/stories\/09\/56\/04\/64\/320x180_cmsv2_cba69ac4-7bd3-5886-88da-252745379693-9560464.jpg\" loading=\"lazy\" alt=\"Travel - Euronews\" height=\"9\" width=\"16\"><\/figure>\n<div class=\"the-media-object__content\">\n<h3 class=\"the-media-object__title  \">\n<p>    Euronews Travel Channel \u2013 Travel News, Guides, Magazines &amp; Inspiration | 24\/7<br \/>\n  <\/h3>\n<\/div>\n<\/article>\n<article id=\"abe-2906989-pos3-top-stories\" class=\"the-media-object m-modeMobile-2 m-modeDesktop-2 m-modeXL-2 the-media-object--no-label\" data-nid=\"2906989\" data-cid=\"9823977\" data-part-label=\"Partner content\">\n<figure id=\"abe-2906989-label-pos3-top-stories\" class=\"the-media-object__figure\"><img decoding=\"async\" class=\"the-media-object__image\" src=\"https:\/\/images.euronews.com\/articles\/stories\/09\/82\/39\/77\/320x180_cmsv2_f9d931cb-1c58-5802-9dfc-72bb0546aeff-9823977.jpg\" loading=\"lazy\" alt=\"The steam trains now operate exclusively as a tourist attraction in the summers between the stations of Realp and Oberwald\" height=\"9\" width=\"16\"><\/figure>\n<div class=\"the-media-object__content\">\n<h3 class=\"the-media-object__title  \">\n<p>    This steam railway that chugs through the Swiss Alps has turned 100<br \/>\n  <\/h3>\n<\/div>\n<\/article>\n<article id=\"abe-2902333-pos4-top-stories\" class=\"the-media-object m-modeMobile-2 m-modeDesktop-2 m-modeXL-2 the-media-object--no-label\" data-nid=\"2902333\" data-cid=\"9800198\" data-part-label=\"Partner content\">\n<figure id=\"abe-2902333-label-pos4-top-stories\" class=\"the-media-object__figure\"><img decoding=\"async\" class=\"the-media-object__image\" src=\"https:\/\/images.euronews.com\/articles\/stories\/09\/80\/01\/98\/320x180_cmsv2_426fadf3-50ef-5950-aa9a-56a4d2fa3f49-9800198.jpg\" loading=\"lazy\" alt=\"Das M\u00fchlwald Quality Time Family Resort in the Dolomites, Italy\" height=\"9\" width=\"16\"><\/figure>\n<div class=\"the-media-object__content\">\n<h3 class=\"the-media-object__title  \">\n<p>    Could a family-friendly resort make my toddler sleep the night?<br \/>\n  <\/h3>\n<\/div>\n<\/article>\n<article id=\"abe-2906797-pos5-top-stories\" class=\"the-media-object m-modeMobile-2 m-modeDesktop-2 m-modeXL-2 the-media-object--no-label\" data-nid=\"2906797\" data-cid=\"9822978\" data-part-label=\"Partner content\">\n<figure id=\"abe-2906797-label-pos5-top-stories\" class=\"the-media-object__figure\"><img decoding=\"async\" class=\"the-media-object__image\" src=\"https:\/\/images.euronews.com\/articles\/stories\/09\/82\/29\/78\/320x180_cmsv2_0a631976-d39f-51a5-90aa-d046ec3ee170-9822978.jpg\" loading=\"lazy\" alt=\"There are some budget airline routes to Asian destinations like Phuket if you go via the Middle East or India\" height=\"9\" width=\"16\"><\/figure>\n<div class=\"the-media-object__content\">\n<h3 class=\"the-media-object__title  \">\n<p>    How to fly to Asia from Europe for less<br \/>\n  <\/h3>\n<\/div>\n<\/article>\n<article id=\"abe-2906729-pos6-top-stories\" class=\"the-media-object m-modeMobile-2 m-modeDesktop-2 m-modeXL-2 the-media-object--no-label\" data-nid=\"2906729\" data-cid=\"9822617\" data-part-label=\"Partner content\">\n<figure id=\"abe-2906729-label-pos6-top-stories\" class=\"the-media-object__figure\"><img decoding=\"async\" class=\"the-media-object__image\" src=\"https:\/\/images.euronews.com\/articles\/stories\/09\/82\/26\/17\/320x180_cmsv2_43cdeecf-878a-5521-b924-dac1a3bc44d0-9822617.jpg\" loading=\"lazy\" alt=\"Skyscanner has shared seven tips on how to get cheap last-minute flight deals\" height=\"9\" width=\"16\"><\/figure>\n<div class=\"the-media-object__content\">\n<h3 class=\"the-media-object__title  \">\n<p>    How to get affordable last-minute flights according to Skyscanner<br \/>\n  <\/h3>\n<\/div>\n<\/article>\n<article id=\"abe-2906338-pos1-mostViewed\" class=\"the-media-object m-modeMobile-3 m-modeDesktop-3 m-modeXL-3 the-media-object--has-related the-media-object--no-label\" data-nid=\"2906338\" data-cid=\"9820430\" data-part-label=\"Partner content\">\n<div class=\"the-media-object__content\">\n<h3 class=\"the-media-object__title  \">\n<p>    Nine of the top 10 strongest passports globally are European<br \/>\n  <\/h3>\n<\/div>\n<\/article>\n<article id=\"abe-2905593-pos2-mostViewed\" class=\"the-media-object m-modeMobile-3 m-modeDesktop-3 m-modeXL-3 the-media-object--has-related the-media-object--no-label\" data-nid=\"2905593\" data-cid=\"9816515\" data-part-label=\"Partner content\">\n<div class=\"the-media-object__content\">\n<h3 class=\"the-media-object__title  \">\n<p>    Travelling to Croatia? Here are the best places to visit<br \/>\n  <\/h3>\n<\/div>\n<\/article>\n<article id=\"abe-2906392-pos3-mostViewed\" class=\"the-media-object m-modeMobile-3 m-modeDesktop-3 m-modeXL-3 the-media-object--has-related the-media-object--no-label\" data-nid=\"2906392\" data-cid=\"9820666\" data-part-label=\"Partner content\">\n<div class=\"the-media-object__content\">\n<h3 class=\"the-media-object__title  \">\n<p>    Visa\u2019s new platform promises travel perks in European destinations<br \/>\n  <\/h3>\n<\/div>\n<\/article>\n<article id=\"abe-2885787-pos4-mostViewed\" class=\"the-media-object m-modeMobile-3 m-modeDesktop-3 m-modeXL-3 the-media-object--has-video the-media-object--no-label\" data-nid=\"2885787\" data-cid=\"9720201\" data-part-label=\"Partner content\">\n<div class=\"the-media-object__content\">\n<h3 class=\"the-media-object__title  \">\n<p>    \u0130stanbul luxury: where ancient heritage meets the Bosphorus<br \/>\n  <\/h3>\n<div class=\"the-media-object__quote\">In partnership with <strong>GoT\u00fcrkiye<\/strong><\/div>\n<\/div>\n<\/article>\n<article id=\"abe-2906400-pos5-mostViewed\" class=\"the-media-object m-modeMobile-3 m-modeDesktop-3 m-modeXL-3 the-media-object--has-related the-media-object--no-label\" data-nid=\"2906400\" data-cid=\"9820698\" data-part-label=\"Partner content\">\n<div class=\"the-media-object__content\">\n<h3 class=\"the-media-object__title  \">\n<p>    Europe\u2019s aviation sector warns EES has reached a &#8216;critical point&#8217;<br \/>\n  <\/h3>\n<\/div>\n<\/article>\n<div class=\"articleBody\" data-key=\"articleBody\">When browsing Tripadvisor, holidaymakers will now find an AI summary at the top of the page for the hotel they are looking at.\u00a0These summaries may look useful in giving quick and easy information about the property, but in some cases scrolling down to guest reviews tells another story, according to a recently released investigation by UK consumer champion Which?.\u00a0\u2018Spotless\u2019 hotel with a history of food poisoningTripadvisor&#8217;s AI summary describes the five-star, all-inclusive, Riu Palace Santa Maria in Cape Verde as &#8216;popular with many travellers&#8217;, with &#8216;spacious rooms&#8217;, \u2018diverse restaurants\u2019 that earn \u2018rave reviews\u2019 and cleanliness summarised as &#8216;spotless&#8217;.\u00a0However, recent reviews on Tripadvisor paint a very different picture.Guests at the Riu Palace reported &#8216;exceptionally poor hygiene&#8217;, \u2018no basic cleaning or hygiene standards\u2019 and food that was &#8216;awful, bland, unsafe and inedible&#8217;.\u00a0One guest said she was served raw chicken; another shared photographs of flies and birds in the buffet food and another spotted \u2018dead little roasted mice by the sitting area\u2019 on her \u2018nightmare\u2019 holiday. One guest whose whole family fell ill wrote: \u2018This place will destroy holidays, and [has the] potential to take lives.\u2019\u00a0When Which? checked in March this year, there were 102 mentions of food poisoning at the Riu Palace.\u00a0The resort also had 32 one- and two-star reviews posted between December 2025 and April 2026 alone, 14 of which say at least one member of the party fell seriously ill with some form of food poisoning. Many were hospitalised, some flew home early and one guest died this year.\u00a0The hotel is now involved in a group legal action representing at least 412 holidaymakers who say they became ill after staying at the property, with seven deaths reported since 2023.\u00a0Another of Tripadvisor\u2019s AI tools, an interactive trip planning bot called Ollie, also failed to warn holidaymakers about poor hygiene. When asked directly about the risk of contracting food poisoning at the Riu Palace, Ollie said food poisoning was \u2018quite unlikely\u2019, and that the resort had a \u2018strong reputation for high hygiene standards\u2019.\u00a0AI summaries downplay serious issuesWhen Which? asked Tripadvisor about its AI summaries, it said it prioritises \u2018transparency and impartiality\u2019 and its summaries \u2018surface a range of both positive and negative community feedback associated with listings\u2019.\u00a0Tripadvisor also told Which? that AI chat assistant tool Ollie \u2018draws from a selection of reviews based on detail and recency, and matches by language and context\u2019, but it added that it is a \u2018product in development\u2019, and that it is now actively looking into several examples the consumer champion provided where reviews did not match.\u00a0The Riu Palace wasn\u2019t the only hotel that Which? found serious reports of food poisoning missing from its Tripadvisor AI summary.\u00a0Several guests who stayed at Garza Blanca resort in Cancun in the past 12 months also left reviews saying they fell ill, including a wedding party. Yet Tripadvisor\u2019s AI overview is once again glowing, describing \u2018immaculate cleanliness\u2019, adding that its dining options \u2018earn [it] positive feedback\u2019.\u00a0Another example was the Occidental Caribe in the Dominican Republic. Recent reviewers called it a \u2018disaster and disturbing\u2019 as recently as March 2026. Another called it the \u2018worst place imaginable\u2019.\u00a0One guest said her room smelled of sewage and that half of the 68-person wedding party she\u2019d travelled with fell ill. Someone who visited in January reported that the whole hotel smelled of mould. Several mentioned the lack of access to running water \u2013 one guest resorted to showering with bottled water.\u00a0In contrast, the AI review summary talks about the hotel\u2019s \u2018abundant\u2019 amenities, with only a vague nod to \u2018inconsistent\u2019 cleanliness and \u2018maintenance issues\u2019.\u00a0AI describes sexual harassment as \u2018lapses in service\u2019There are other dangers Tripadvisor\u2019s AI summaries don\u2019t share. At Kaia Coracesium on the Antalya coast in Turkey, several reviewers who visited last summer wrote they felt unsafe due to repeated sexual harassment from male hotel staff, including inappropriate jokes and gestures, and repeated requests to connect on social media.\u00a0Two different guests reported that a male member of staff followed their daughters to request their social media details. In one of these cases, the reviewer says a restaurant worker followed her up the stairs to her room.\u00a0The Tripadvisor AI review summarises the service as \u2018friendly\u2019. The closest it comes to referring to these serious allegations is: \u2018Lapses [in service] noted by a few\u2019.\u00a0AI makes reviews \u2018easy to digest\u2019This suggests that the company\u2019s AI systems are capable of identifying and referencing these allegations, recognising that concerns raised by even a minority of reviewers may warrant inclusion in its summaries.\u00a0However, questions remain as to why such references do not appear consistently and, when they do, why the language used appears to minimise their significance.\u00a0Tripadvisor said its summaries &#8220;use large language models and natural language processing to read recent reviews, identify the most common themes and then turn those themes into short, plain-English overviews&#8221;, and that its goal was to &#8220;make content from Tripadvisor\u2019s reviews and opinions as easy as possible to digest, but also to capture and highlight the broad spectrum of positive and negative opinion without favouring one sentiment or the other&#8221;.\u00a0It told Which? that summaries are updated on a monthly basis &#8220;and are rooted in the previous 12 months of reviews at the time of each update&#8221;, and that reviews are treated equally regardless of rating, highlighting what reviewers mention most often.\u00a0For comparison, Which? looked at rival platforms\u2019 approach to AI summaries for hotels. Google manages context in their AI summaries far better. Google&#8217;s overview for the Riu Palace warned of &#8216;potential for illness&#8217; and flagged &#8216;outbreaks of illness&#8217; and &#8216;concerns over birds in the buffet areas&#8217;.\u00a0The consumer champion also compared Google\u2019s AI overview to Tripadvisor for Britannia hotels, the worst-rated chain in Which?\u2019s hotel survey for more than 10 years.\u00a0For the Britannia International hotel in London, Google accurately shared that the hotel was \u2018frequently rated as one of the worst hotel chains in the UK\u2019 and further highlighted guest reviews of \u2018filthy\u2019 conditions and \u2018horrendous\u2019 service. Tripadvisor\u2019s own summary of the same hotel said guests \u2018often praise the clean rooms\u2019 and described the atmosphere as \u2018charming\u2019.\u00a0\u2018No need to blindly trust AI-generated content\u2019In response to the investigation, a spokesperson for Tripadvisor said, \u201cOur AI Summaries have been designed to uphold the integrity and transparency that has made Tripadvisor trusted by millions of travellers for over 25 years.\u00a0\u201cThey provide snapshots based on high volumes of user-generated content and explicitly are not intended to replace individual reviews. Users can easily click to see the traveller quotes behind each review element or access all reviews for that listing, eliminating any need to blindly trust AI-generated content.\u201dRory Boland, editor of Which? Travel, acknowledged that users can still fact-check its summaries against real reviews, but said, \u201cThis ignores the fact that [Tripadvisor] made the decision to push these summaries to the very top of the page. This failure to surface critical safety information is unacceptable and potentially life-threatening.&#8221;Boland advises users to scroll past these summaries and look at guest reviews, particularly one-star ratings, and at reviews on other sites, to make sure their next stay is a safe one.<\/div>\n<p>[analyse_source url=&#8221;https:\/\/www.euronews.com\/travel\/2026\/07\/03\/tripadvisor-ai-summaries-give-glowing-reviews-to-dangerous-hotels-consumer-watchdog-finds&#8221;]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[analyse_image type=&#8221;featured&#8221; src=&#8221;https:\/\/images.euronews.com\/articles\/stories\/09\/82\/40\/75\/1200x675_cmsv2_f09fd35e-7a0b-55ef-95cf-989efa6b2389-9824075.jpg&#8221;] Tech News Amazon set to launch Leo, its rival to Starlink, later this year Europe News Ukraine and Moldova set to open another cluster of EU accession talks Tech News What is GLM 5.2? The new Chinese AI model that\u2019s rivalling Anthropic Europe News October deadline for China trade talks &#8216;not realistic&#8217;, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[90],"tags":[226,36],"class_list":["post-2025131","post","type-post","status-publish","format-standard","hentry","category-international","tag-crawlmanager","tag-euronews-com"],"_links":{"self":[{"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/posts\/2025131","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2025131"}],"version-history":[{"count":0,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=\/wp\/v2\/posts\/2025131\/revisions"}],"wp:attachment":[{"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2025131"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2025131"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/analyse.optim.biz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2025131"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}